Do you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for it's employees? Mott MacDonald is a global consultancy whose people do exactly that.
At Mott MacDonald we are committed to our employees and their growth, and our People Program is our investment in your success. If you join Mott MacDonald there will be opportunities for you to progress to specialist IT roles in applications management, software development, Infrastructure, networking, cloud technologies or security.
Working with IT Operations Centre Management, the Project Applications Team will oversee the day-to-day.
What you will contribute to the team;
- Field, diagnose, and troubleshoot incoming customer requests, and incidents via phone and email.
- Provide timely completion of requests and resolution of problems or escalation of those that cannot be handled directly to appropriate application owner.
- Provide 3rd line of support to application users via, phone, email, and Skype.
- Support CDE Services such as ProjectWise and BIM suites.
- Provide support and troubleshooting related to Project Applications used throughout Mott Macdonald. Some applications are, but not limited to: AutoCAD, Revit, AECOsim, AutoCAD Civil 3D, MicroStation, Infraworks.
- Prioritizing, escalating and tracking incidents as needed.
- Documenting all support interactions within the ticketing system.
- Proactively problem-solve - regularly evaluating the current state of the application, identifying aspects which could be improved and recommend changes.
- Ensure Knowledge based articles are created and maintained to the correct technical standard.
Required for the position of IT Analyst- Project Applications;
- A Computer Science/Engineering graduate or a degree in related discipline
- At least 5 years of experience in an IT Service Delivery environment in a large organization in application support for engineering design and information management systems
- Understanding of standard software used in engineering design and how they inter-relate/interact with other programs and peripherals.
- Experience delivering technical support in an engineering environment using Autodesk and Bentley products.
- Experience of using Powershell
- Incident, Problem and Change management.
- Formal accreditation in ITIL v3 or other best practice framework desirable
Personal Attributes
