Location
London, GBDepartment Name
CT St Pancras QX (989201) G1About Network Rail
We at network rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.
We're passionate about great service and we ask ourselves, what can we do to put our passengers and freight users at the centre of everything we do? With this in mind, we pull together as one industry because we care about people and teamwork is key. For more information about Network Rail click here
Brief Description
Controlling station systems and providing all kinds of information to all kinds of people, you will be more than a source of knowledge. You'll play a part in ensuring great customer experiences and safer travel.
About the role (External)
You'll play a central role in the day-to-day running of a station. We'll expect you to monitor and control the station systems and provide all kinds of important information. Station users will rely on you for updates on train and station services, as well as safety and security information, via our information systems. Train operating companies and station staff will benefit from your updates on potential disruptions to services. You'll also liaise with our Signalling Centres. All of which means you'll be instrumental to great customer experiences and a safer railway.
Essential Criteria
A track record of providing excellent customer service
The ability to write and speak English fluently, with a clear and concise speaking voice
Experience of considering and prioritising complex information when under pressure
Experience of working effectively as part of a team
Meet the required benchmark for application screening questions
Must meet required online testing benchmark
Desirable Criteria
Understanding of train operating companies services and UK railway geography
How to apply (External)
Salary: Circa £21,000
Closing date: 29th June 2020
How to apply: Please click 'apply now' to apply
We retain the right to close the advert before the listed closing date based on application volumes.
We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. Click here for more information
Want to find out about what benefits we offer? click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information