Key Accountabilities

1. Manage and direct the Technical Support team and Control Centre Technicians to achieve business and functional objectives and meet key performance measures.

2. Manage development of individuals and the engagement of the team.

3. Manage the arrangements for staff safety and competence.

4. Monitor asset performance, reliability, productivity and efficiency.

5. Provide technical guidance and support.

6. Undertake survey and design work.

7. Manage the assurance and non compliance process within the delivery unit.

8. Undertake technical inspections and investigations.

9. Provide local requirements to arrange track monitoring trains and receive outputs.

10. Maintain the accuracy of systems, databases and records.

11. Review and approve method statements and/or plans for design and/or work activities as required.

12. Undertake an agreed programme of staff surveillance, work quality and asset condition checks.

Job Skills, Experience and Qualifications

Essential

• Relevant technical competence

• Knowledge of maintenance delivery processes and techniques

• Knowledge of safety and compliance management processes

• Knowledge of operational railway environment

• Detailed knowledge of relevant standards and procedures

• Design knowledge and experience

• Failure/incident management and rectification techniques

• Knowledge of other functional disciplines

• IRSE Licence holder (Signalling only)

• Good interpersonal, influencing, communication and organisation skills

• HNC/HND or equivalent qualification

  Desirable

• Knowledge of coaching techniques