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Local Operations Manager


Location: Greater London

Job Type: Full time


Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

A vacancy has arisen for a Local Operations Manager. Reporting to the Deputy General Manager you will contribute to the delivery of the day-to-day UK rail operations. To lead and manage a designated group of drivers to deliver a high performing workforce in line with Freightliner’s specific standards in safety, performance, and customer service expectations. To be a highly visible, people focused manager, driving improved employee engagement and results. Line Management of drivers dealing with individual performance reviews, safety investigations, apprenticeships, briefings, welfare, disciplinary, grievance and poor performance matters. There is a requirement to undertake an on-call commitment with this role.

Key Responsibilities:

Ensure employees are appropriately monitored and managed to address unacceptable levels of attendance, performance, or conduct.

Co-operate with the commercial teams to plan future route learning priorities with special reference to the changeable infrastructure programme.

Liaise with rosters to ensure efficient use of rostered days at work, minimising dependence on free day working.

Where required, carry out formal/ informal competence development / attendance or disciplinary warnings in accordance with relevant policies, procedures, and agreements.

Ensure that all staff welfare and chain of care issues are dealt with to conclusion in accordance with appropriate polices and standards.

To ensure the effective delivery of resources to deploy drivers to meet the train plan, within allocated budget and within performance and safety standards. Where required, carry out investigations into operating incidents, including SPADs, accidents, local incidents, staff competence, staff attendance issues recommending and taking actions as necessary and as authorised (e.g. including removal from duties where competence concerns are identified.

Create Competence Development Programs for staff and ensure agreed targets are met through defined review periods. Undertake routine location inspections as required (level 1, monthly), ensuring compliance with any LWIs, polices and standards.

Lead/ participate in all staff briefings, safety briefs, communications, and initiatives to continuously improve safety across FL UK Rail Operations.

First Line ‘On Call’ commitment and when required attend to group incidents as requested;

Support and develop route knowledge and familiarisation strategies at local level, ensuring driver/ shunter productivity (e.g. examining and auditing route cards, maximising opportunities for new route learning and carrying out assessments in new routes as and where appropriate).

Competencies / Qualifications:

Ability to work under pressure while maintaining high standards of safety and compliance. Good level of communication, both verbal and written Strong people management experience Competent to undertake investigations using Root Cause Analysis, and to download and interpret Qtron data recorder information. Good IT knowledge e.g. Microsoft packages, and ability to use and interpret data sourced from job-related software (e.g. TOPS/ ERIC/ Qtron). Hold a full UK driving licence.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team