Systems Enablement Lead

Philip Morris International UK

Location: Greater London

Job Type: Full time


Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver, better, brighter solutions in a space that allows you to move your career forward in endlessly different directions.

The Smoke Free Product function is undergoing a critical overhaul as we look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver smarter, science-backed alternatives to millions of adults around the world who would otherwise continue to smoke.

It is only by focusing on our strategic priorities and the right organization that we are fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives to cigarettes - a smoke-free future.

Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through to conversion and loyalty. And you can watch your efforts lead to meaningful change for the benefit of adult smokers on their way to better alternatives.

You’ll develop your skills; collaborating across functions, markets and regions. If you want to play a part in driving one of the biggest societal changes of our time, there’s no better place!

For our Business Solutions department in London we are therefore looking for a System Enablement Lead to support Smoke Free Products Capability Development organisation.

The overall purpose of this position will be to accelerate the effective deployment of digital consumer engagement/trade systems through learning content and the effective navigation of SFP knowledge/training ecosystem

You will:

  • Oversea end-to-end coordination of the frontline channels training content development for global B2B and B2C commercial systems. Guide Global Trainers in developing audience-centric learning modules and ensure time-sensitive global content is developed and deployed according to plans
  • Capture critical information/ knowledge shared by the market during engagement sessions and cascade them to the respective Global Trainers.
  • Collaborate with stakeholders on the design and development of systems training materials
Track the defined KPIs on Training Effectiveness / Knowledge Adoption and proficiency on systems (certification) using data to continuously improve training content development/ deployment approach.
  • Support community management and governance for SFP CD Systems Enablement to ensure knowledge dissemination, best practice sharing across markets for the accredited super-users

We’re looking for someone with:

  • University Degree / Master Degree in Business Management, HR, Organizational Development, Education Management, Technology Innovation, Computer Science
  • 3-5 years of Capability building / Learning & Development and / or managerial experience across Digital Consumer, Product Development, Science.
  • Broad experience/knowledge of the development of capability strategies and plans, learning curriculum design, skills program design, development and deployment across multi-market, and audiences
  • Some experience in commercial systems deployment multi-market, functions and audiences
  • Program communications and engagement experience across functional teams and stakeholders
  • Proven ability to work with cross-functional teams to deliver projects.
  • Good analytical thinking and problem-solving abilities paired with strong implementation skills and the ability to manage multiple assignments simultaneously.

What we offer:

Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
  • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
  • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
  • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.

PMI is an Equal Opportunity Employer
You’ve got this!