IT Resilience Lead

Philip Morris International UK

Location: Greater London

Job Type: Full time


At PMI, we’ve chosen to do something incredible.

We’re totally redefining our business and building our future on smoke-free products with the power to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.

PMI’s journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation.

Such a shift creates an abundance of unique and transformative IT projects to match all levels of skills and ambitions. You’ll feel like you’re working in a start-up – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. You’ll get a chance to work with innovative technologies (e.g., Cloud, APIs, AI) as well as management practices (e.g., Agile, Design Thinking, Product Management). Our environment is fast-paced and highly collaborative. If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career.

Digital at PMI is dynamic, diverse, and innovative. Join us and become a part of a top talent team where you can bring new ideas to life in a global function that is a key driver of the success of our business.

Joining IT Consumer
The IT Consumer and Commercial team plays a critical role in delivering PMI’s Smoke-Free Future. We are enabling digital services to our consumers and retailers by building platforms to communicate our vision to broader society. Together with talent from multiple business and technology functions across our footprint, we are delivering a premium experience for our consumers.

When you join this team, you will work in a dynamic, diverse and warm environment. You will be exposed to all stages of software delivery in a team combining experts across multiple fields from Project & Portfolio Management through to Architecture, Solution Management and DevSecOps.
Our portfolio consists of multiple groundbreaking technologies in Web, Commerce or CRM, enabling a truly seamless omnichannel experience for our consumers. You will have the opportunity to expand your knowledge of cloud solutions and gain valuable hands-on experience working side by side with the top technology providers.

Role Summary
  • Contribute strategic and tactical direction and consultation on Service Continuity initiatives.
  • Identify requirements, constraints, tasks and outcomes in project and operational planning activities.
  • Implement the policies, procedures and standards to meet compliance responsibilities.
  • Contribute to defining service-level agreements (SLAs) to ensure that security controls are developed, managed and maintained.
  • Development of the recovery tiers (RTO & RPO) in line with system criticality for ECS and BCS for review and approval
  • Work closely with our Solution Managers to identify continuity requirements using methods that may include risk and design resilient solutions, facilitating the implementation of protective and mitigating controls.
  • Is responsible for risks assessments for high availability and disaster recovery
  • Assessment of current DR and backup strategy for systems on premises, DEEP, IaaS or PaaS ensuring recovery timelines for our systems are in line recovery tiers agreed.
  • Interacts with 3rd parties to review Disaster Recovery plans, provides input to business partners regarding potential issues and risk.
  • Assessment of SOC2 type 2 reports for the SaaS applications ensuring suppliers’ DR Testing are effective
  • Support to the Solution Managers for the initial draft/review DR documentation and conduction of DR testing with our vendors (e.g., tabletop exercise or parallel testing if applicable)
  • Perform QA review over DR testing results for the in systems ensuring results meet recovery tiers appointed to the in-scope systems and lesson learned are collected
  • To agree and track action plans with Solution Managers all remediation plans for failures identified on the DR testing or during planning.
  • To perform final review on DR documentation after completion of a DR testing, ensuring documentation is fully updated and posted in our central documentation repository.

Experience, Skills, And Capabilities
  • Experience driving a resiliency control framework within marketing and corporate sector.
  • Good understanding of B2B and B2C technologies and market products, particularly from an operation risk perspective.
  • Track record of running scenario tests for Important business services including scenario design, methodology and a consequence model for failed tests. Experience of evolving the testing framework from desktop scenarios to 'live' testing.
  • Experience of operating across functions and geographies in large, complex and sometimes uncertain IT environments
  • Excellent consulting and business engagement experience
  • Ability to make pragmatic decisions by analysing highly sophisticated situations, assessing risks, and balancing strategic and tactical compliance/quality requirements
  • Ability to work well in diverse, multinational teams and consistent record to influence others to achieve positive outcomes
  • Strong presentation, communication & facilitation skills
  • Strong analytical skills with experience in using data analytics tools (e.g. PowerBI)
  • Able to operate efficiently with little supervision
  • Ability to handle workload to meet realistic targets and priorities, demonstrating a high-level of commitment and self-motivation, combined with enthusiasm and a genuine interest in resiliency.

  • Bachelor’s Degree in Information Systems or other related field, or equivalent work experience.
  • 5 - 7 years of IT work experience related to the high availability, disaster recovery and/or business continuity functions.
  • Professional certification related to IT Service Continuity from industry organization (CBCP, MBCP, etc) and/or other technical or managerial certifications (CISA, CISM, etc) strongly preferred.

There are many IT Organizations out there, so why should you join ours?

We believe PMI IT’s true strength is fuelled by our people, and that our success depends on them coming to work every single day with a sense of purpose and an appetite for progress. We are a people first organisation committed to providing you with first-class employee journey. Here’s a glimpse of what’s in it for you upon joining us:
  • Work-life balance: Wellbeing comes first. We offer a fantastic office environment and hybrid working options to ensure you have the best work-life balance possible
  • Learning & Development: Your growth is a priority. Our robust and varied learning & development ecosystem will help you strengthen your technical skills and enhance your soft skills and intuition for business. The capabilities you will acquire with us will support your life-time employability within IT, PMI, and beyond
  • Inclusion & Diversity: Our differences - much more than our similarities - generate the innovation we are looking for. We aspire to build a diverse and inclusive organization to access the breadth and depth of thinking and sensitivity vital to thrive

Every single IT colleague is part of our Transformation journey. Join us and pursue your ambitions – our staggering size and scale provides endless opportunities to progress. If this offer resonates with you, we look forward to receiving your application and getting to know you.

Together, let’s deliver a smoke free future!
You’ve got this!