Solution Architect Retail Engagement

Philip Morris International UK

Location: Greater London

Job Type: Full time


At PMI, we’ve chosen to do something incredible!

We’re totally redefining our business and building our future on smoke-free products with the power to deliver a smoke-free future
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.


PMI’s journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation.
Such a shift creates an abundance of unique and progressive IT projects to match all levels of skills and ambitions. You’ll feel like you’re working in a start-up – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business.
You’ll get a chance to work with innovative technologies (e.g., Cloud, APIs, AI) as well as management practices (e.g., Agile, Design Thinking, Product Management). Our environment is fast-paced and highly collaborative. If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career.

Joining IT Consumer

The IT Consumer and Commercial team plays a critical role in delivering PMI’s Smoke-Free Future. We are enabling digital services to our consumers and retailers by building platforms to communicate our vision to broader society. Together with talent from multiple business and technology functions across our footprint, we are delivering a premium experience for our consumers.

When you join this team, you will work in a dynamic, diverse and warm environment. You will be exposed to all stages of software delivery in a team combining experts across multiple fields from Project & Portfolio Management through to Architecture, Solution Management and DevSecOps.

Our portfolio consists of multiple powerful technologies in Web, Commerce or CRM, enabling a truly seamless omnichannel experience for our consumers. You will have the opportunity to expand your knowledge of cloud solutions and gain valuable hands-on experience working side by side with the top technology providers.

The role:

To commercialize and expand our new reduce risks products, we are building and rolling out globally a new IT platform. Our retailer engagement platforms aim to provide the best experience in the end-to-end retail journey from onboarding, training, commerce and after sales.

You will be working in unison with the product development teams, supervise the system and data design of new capabilities/requirements, improving and ensuring platforms non-functional requirements such as scalability, performance, or extensibility are met.

Your day to day:

  • Define design and their applicability to scenarios in Ecommerce, customer care and communities
  • Have a broad view of industry developments and latest technologies, articulating their application to PMI’s digital engagement
  • Engage with business partners to articulate strategic improvements to the platform
  • Take ownership for the NFRs like robustness and maintainability of the platform
  • Foster strong collaboration between each team including business strategy, design leads, solution managers across B2B

You support the B2B product and development teams working in area of B2B Commerce, Customer Care, and Communities. In your mission, you will be accountable in defining the system/data design across solutions and products teams, working with other architects, developers, and stream leads.

You will be forward looking by engaging early with business design leads and IT teams to define designs. This requires both broad and deep technical understanding as well as eye for business with strong collaboration skills.

Part of your job is to drive the solutions roadmap and ensure technical improvement for non-functional requirements such as performance, scalability, availability or easy of extensibility (e.g. a global platform with local requirements).

Who are we looking for?

  • University degree or adequate equivalent work experience IT domain.
  • 5+ year experience working with the Salesforce platform, specifically Community/Experience, Service and Commerce Cloud.
  • Experience in system design.
  • Experience in data modeling and processes.
  • Strong Enterprise IT architecture background (processes, data, methodologies, frameworks).
  • Strong communication skills, both written and verbal
  • Confident, with the ability to influence and persuade
  • An understanding of how complex matrix organizations operate; international experience is an advantage

Why should you join us?

At PMI IT, we believe success to be fuelled by our employees, depended on them coming to work every single day with a sense of purpose and an appetite for challenge. We are people first organisation committed to empowering you to take risks, grow and explore. Here’s what sets us apart:

  • We’re redefining the big picture of well-being and personal development. We seek the best professionals but recognize them as parents, caregivers, family, and community members. We look after each other and care for our people, so wherever you join us around the world, we’re committed to providing the type of benefits only a company like PMI can offer
  • Being the fastest learning IT organization in the world is core to our culture, so we invest significantly in developing our people. From mentoring to technical certifications, stretch roles, soft skills development, and executive education, we help our people develop the skills they need to do their best work and create their own unique impact.
  • At PMI IT, we believe diversity and inclusiveness are essential to every industry. We’re proud that our culture is built upon strong values, a foundation of respect and belonging, and a commitment to diversity and inclusion that welcomes a variety of skills, backgrounds, and experiences.
  • We see digital technology as pioneering, and possibilities as endless. Our teams work with innovative technologies such as Cloud, APIs, IoT and AI, supported by management practices and principles such as Agile, Design Thinking, and Product Management.
  • Every single IT member is part of our Transformation journey. Join us and pursue your ambitions – our staggering size and scale provides endless opportunities to progress. If our culture and mindset resonate with you, we look forward to receiving your application and getting to know you.

Together, let’s deliver a smoke free future.
You’ve got this!