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Manager Customer Development

Philip Morris International UK

Location: Greater London

Job Type: Full time


Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
Moreover, the duty-free industry is experiencing a revival as the world recovers from the pandemic, and with PMI's vision of Smoke-Free future, we stand at the forefront of this exciting transformation. Join our dynamic team and become an integral part of the duty-free sector's revival.
You will be a Manager of Customer Development in the Duty-Free team for the European and Latin America and Canada regions.

Your ‘day to day’
  • Lead terms negotiation with customers and all collaborators to ensure the deployment of the agreed plans and for the developed product portfolio strategy based on market dynamics (consumer demand, competitive actions...etc.),.
  • Explore new opportunities to drive business in untapped territories, prospect new locations and touchpoints in line with global channel development strategies and business priorities. Build business cases for assessing future growth potential.
  • Develop understanding of market trends, pre-empt competitors move and category development; capture, analyze and propose action plan based on consumer transaction.
  • Provide inputs to refine, enrich and validate a local pricing approach based on local and regional business dynamics (benchmarking against domestic pricing, local portfolio, consumer demand, competition, etc.); including recommendation for RSP and DSP and share it for approval of company’s Pricing Committee.

Who we are looking for:
  • Bachelor degree in Business or relevant subject area
  • A combined experience of Key Account Management/ Business Development/ Field Sales/ Budgeting. With proven experience in key sales competencies like Volume Forecasting, Account Negotiation, Stock Management, Merchandising, Trade Terms Optimization, Scenario Analysis & P&L.
  • Excellent influencing & collaboration skills to foster partnership with retail customers to influence business decisions on behalf of company
  • Strategic thinking and analytical skills to quantify opportunities and assess growth potential
  • Good understanding of the FMCG business environment (consumer, competition, channels, partners)

What we offer
Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Here are some compelling reasons why you should consider joining us:
1. Vibrant Locations: Our commercial positions span across destinations such as Beijing, Hong Kong, Madrid, and Malaysia, providing you with the opportunity to work in bustling international airports, piers, or popular tourist hotspots, that suit your desired location and lifestyle.
2. Thriving Industry: The travel retail industry is bouncing back stronger than ever, creating a surge in demand for innovative sales professionals. By joining our team, you'll be in the perfect position to capitalize on this upward trend and contribute to the industry's growth.
3. International Exposure: Working in travel retail exposes you to a multicultural environment, providing invaluable exposure to different cultures, languages, and perspectives. You'll develop a global mindset, hone your communication skills, and foster connections with people from around the world.
4. Career Growth: Our company is committed to cultivating talent and fostering professional growth, providing you with access to training programs, mentorship opportunities, and a clear career development path.
5. Passionate Team: Join a team of passionate individuals who share your enthusiasm for commercial operations and travel. Our collaborative and supportive culture encourages teamwork, creativity, and innovation. Together, we strive to deliver exceptional customer experiences and exceed expectations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.