HR Operations - Employee Care (P&ED Specialist)

Greater London
Full time
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Philip Morris International UK
FMCG & consumer goods
501-1,000 employees
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At Philip Morris International, we are seeking an Employee Care Specialist to join our world-class People and Culture (P&C) team. As a Product & Experience Delivery (P&ED), Employee Care Specialist, you will play a crucial role in ensuring that our employees receive exceptional care and support, making a significant impact on their overall experience at our company.

Your Day to Day
  • Support Line Managers by providing guidance on diverse topics like policies, time management, and performance, drawing upon your local knowledge and expertise.
  • Collaborate with HR Business Partners to address complex inquiries and challenges, ensuring the utmost level of employee support.
  • Coordinate with HRBPs to resolve complex queries and escalations.
  • Partner with HR colleagues in Business Partnering and Learning & Development to deliver training to employees and line managers on key topics, such as managing attendance and the operationalization of HR policies.
  • Draft letters and templates, including exceptional contract changes, in collaboration with HR Legal.
  • Work closely with the internal communications team and HR colleagues to write and coordinate employee communications for the UK People & Culture (P&C) function.
  • Assist in the implementation of changes to meet legislative requirements.
  • Upskill the insourced Employee Care team to handle UK-specific queries accurately.
  • Offer advice to the Talent Acquisition Operations team on matters related to right-to-work inquiries, using your expertise in local regulations.
  • Oversee parental leave processes to ensure a smooth and supportive experience for employees.
  • Employ HR data to proactively pinpoint potential opportunities for improvement, risks, and issues, fostering an environment of ongoing enhancement.
  • Manage personnel files and ensure flawless performance of the benefits portal.
  • Promote a culture of continuous improvement, in line with PMI's values, to enhance end-to-end processes.
  • Manage contracts and agreements with P&ED vendors.
  • Provide support in the delivery of P&ED activities as required.

Reporting to the Senior Team Leader of Product and Experience Delivery for the UK and Ireland, this role offers not only the opportunity to excel in your day-to-day responsibilities but also to contribute to projects and be part of our transformation as we work towards our vision of creating a smoke-free future.

About you
  • You are someone who has +5 years of experience in a similar role, demonstrating a proven track record of excellence.
  • Excellent knowledge of UK employment law, enabling you to provide accurate and reliable advice.
  • Experience in operationalizing policies and providing advice related to HR employment legislation.
  • Extensive experience in managing and improving HR processes to enhance efficiency and effectiveness.
  • HR qualification CIPD 5 or above, showcasing your commitment to professional development is highly desired.
  • Collaborative, agile, and growth mindset, enabling you to thrive in a dynamic and fast-paced environment.
  • You genuinely care about employee experience, ensuring employee-centric service delivery.
  • You're motivated by data and the use of data to continually improve and drive positive outcomes.

You will be required to have the right to work in the UK and strong UK employment/legislation knowledge to be considered for this role.

What we offer
We are a Global organisation that supports our colleagues around the world. We pride ourselves in providing security in an ever-changing world.

PMI offers outstanding performers the opportunity to develop themselves, and grow their careers within the business, both locally and worldwide. Working with us offers a demanding, fast paced career, and we want to reward that.

From our competitive salary, flexible working options, enhanced parental leave policy, medical cover, life assurance and season ticket loans, we have you covered. Our comprehensive flexible benefits pot allows you to further tailor your benefits to suit you.

Our commitment to inclusion
At PMI, we prioritize the well-being and sense of belonging of our workforce. We actively promote diversity and inclusion through our employee resource groups (ERGs), which address various aspects such as age, disability, LGBTQ+, race and ethnicity, and parenthood. These ERGs serve as inclusive networks within our organization, and we strongly encourage all employees to engage with them. Furthermore, we take great pride in being the first global company to attain the Equal Salary Certification, highlighting our commitment to equality.

We take wellbeing seriously, so we have trained mental health First Aiders to help support our employees, as well as support in the form of our LifeWorks app and Employee Assistance Programme.

At PMI, we are committed to creating an inclusive and diverse workforce. We evaluate candidates based on merit and business requirements, without regard to sex, gender identity, ethnicity, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, parenthood, and disability. We value equivalent experience and qualifications, so if you have the skills and expertise needed, we encourage you to submit your application. If you need any reasonable accommodations during the recruitment process, please inform us.