Would the opportunity to work in an entrepreneurial and collaborative sales environment interest you? Are you looking for a new challenge?
Our IT Logistics Lifecycle Services Team
In today's global marketplace, an efficient supply chain is essential. Organisations require collaborative lifecycle services, capable of rapid yet cost-effective delivery. Lifecycle Services is one of Softcat's fastest growing and most in demand areas, that continues to enable account managers and specialists to deliver maximum value to our customers.
Success. The Softcat Way. Softcat is a major UK success story in technology solutions. We're a £1 billion+ pa turnover business with offices nationwide and a sterling industry reputation. We help customers to use technology to succeed, by putting our employees first. Our success is down to our people – and the platform we give them to prove their potential.
Partner with the best This is an exciting opportunity for someone to join Logistics Lifecycle Services and be part of the continued growth, development, and success of the team. You would be expected to proactively work with the general sales and specialist teams to support conversations around our portfolio and drive maximum value to our customers. The continued success of our services lies in taking our portfolio to market through existing sales functions, as an evolution of the existing value propositions.
We are looking for someone who is eager to learn and is confident enough to work with a variety of people within our partners and Softcat. The role will require excellent communication skills and an eye for detail. The role incorporates a mixture of commerciality, sustainability, support and interaction with internal stakeholders.
As a Lifecycle Services Executive, you'll be responsible for:
Demonstrable experience working in a sales-aligned and customer-facing role, with the ability to engage confidently with customers, understand requirements, and support commercial opportunities.
Educate and support Softcat Account Managers in identifying, qualifying, and progressing lifecycle service opportunities with customers.
Deliver lifecycle services to customers, with a strong focus on extending device lifecycles through reuse, refurbishment, or compliant and ethical end-of-life recycling.
Work collaboratively with Account Managers to design customer-centric lifecycle solutions, leading discovery sessions and translating customer requirements into clearly defined, deliverable service offerings.
Partner closely with our approved partner network to build tailored customer solutions, leveraging partner capabilities, services, and strengths.
Coordinate and manage partner proposals, ensuring commercial alignment and adherence to agreed service level agreements (SLAs).
Provide end-to-end management of lifecycle opportunities, including coordination of collections, reporting, and clear internal communication across multiple Softcat departments.
Take ownership of key customer accounts, managing ongoing queries, maintaining accurate data, and supporting regular touchpoint meetings with both internal and external stakeholders.
Work closely with internal teams to ensure customers are fully prepared for a smooth transition from project delivery into business-as-usual operations.
Maintain close alignment with specialist teams, ensuring they are informed and up to date on current lifecycle offerings and capabilities.
What we need from you
Experience in working in a busy environment handling multiple work streams
Ability to problem solve, assess and evaluate risk and to determine when issues should be escalated to a higher level
Team player with excellent communication skills
Ability to set deadlines, prioritise and deliver against them for yourself and others in the team
Ability to work autonomously to select appropriate partners for more complex requirements, and to apply industry knowledge to select and align partners
Demonstrate judgement, leadership and a systematic approach to daily workloads
Day to day guidance of the team to respond to changing priorities and still achieve SLA's
Maintain specialist lifecycle knowledge necessary to perform effectively, including appreciation of the wider business context
Understand lifecycle partners full capability to identify commercial supply routes
Self-starter, well-organised with good attention to detail
We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Hybrid working – 3 days in the office and 2days working from home
Working flexible hours - flexing the times you start and finish during the day
Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join us
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/
Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
