Softcat's Service Architecture team are an integral part of our Services Business. Our Service Architects shape and design quality business-wide services and are the focal point at Softcat for all activities surrounding operational service design and architecture. Working closely with customers and internal business units, the Service Architecture team ensures that the design of service processes, organisational structures and tooling are fit for purpose, compliant

and implemented successfully.

Success. The Softcat Way.

Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction - both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit: www.softcat.com.

As a Service Architect Associate, you will be focussed on the design of services for Softcat and our Customers, taking responsibility for creating service design processes and procedures that contractually and operationally meet the specified requirements, while ensuring that relevant service strategies, policies, standards and practices (including security) are applied correctly. Working closely with the Service Development team, you will support the development, build and delivery of new services as well as enhance existing offerings.

As a Service Architect Associate, you'll be responsible for:

Create and manage operational service designs, to include process maps, RACI's and supporting collateral

Work with relevant internal teams to create process and integration design of tools and systems for our services

Contribute and assist with planning for service introduction

In collaboration with all appropriate internal teams, work with relevant Third Parties to agree and create integrated service offerings

Responsible for assuring the architecture quality of each service you design, ensuring that these are accurate, robust, and well communicated to all relevant teams

Contribute to the review and improvement of existing services

What we need from you:

ITIL (v4) preferable, with an awareness and understanding of other service methodologies such as SIAM, Agile and Lean beneficial

Experience of working within an IT Services organisation beneficial

Contract review experience in an Operational capacity, focussed on requirements and solutions alignment

Demonstrable experience of working in a highly analytical way to find creative solutions to challenges

Excellent written and oral skills, with the ability to present information clearly, persuasively, and elegantly, ensuring effective communication

Ability to develop and maintain strong relationships within a cross-functional virtual team and with key stakeholders

Demonstrable organisational skills and attention to detail

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Hybrid working 2-3 days in the office and 2-3 days working from home
Working flexible hours - flexing the times you start and finish during the day
Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

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