Would you like to kick start your career in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Order Fulfilment Team
We're excited to open up a new opportunity within the Order Fulfilment Team for a Specialist – Large & Complex. This role is a key part of our evolving fulfilment strategy and will focus on managing the end-to-end ordering process for our two largest enterprise customers.
Success. The Softcat Way.
Softcat is a major UK success story in technology solutions. We're a £1 billion+ pa turnover business with offices nationwide and a sterling industry reputation. We help customers to use technology to succeed, by putting our employees first. Our success is down to our people – and the platform we give them to prove their potential
About the Role
This is a great opportunity for someone who thrives on ownership, enjoys cross-functional collaboration, and is passionate about building scalable processes that support business growth.
What you'll be doing
- Take full ownership of the fulfilment process for our largest and most complex customer accounts.
- Work closely with the Order Fulfilment Team Leader and Manager to shape and refine our procurement and fulfilment approach for enterprise customers.
- Collaborate with internal teams such as Sales, IT, and Procurement to build scalable fulfilment solutions that support the growth of the Large & Complex (L&C) segment and eliminate operational bottlenecks.
- Monitor order pipelines, proactively resolving issues and ensuring smooth delivery.
- Analyse fulfilment data to identify trends, risks, and opportunities for improvement.
- Contribute to the development of best practices and process documentation for large and complex orders.
- Support other team members within the Specialists team with Temp PO, Exceptional Deals, and Split Billing.
- Act as the primary point of contact for all order-related activities, ensuring accuracy, timeliness, and adherence to agreed Service Level Agreements (SLAs) to maintain a consistently high standard of service.
- Providing and supporting training and development to elevate team skillsets
We'd love you to have
- Strong experience in order fulfilment, procurement, or supply chain operations—ideally with exposure to enterprise or high-value customers.
- Excellent organisational and communication skills, with the ability to manage multiple priorities and stakeholders.
- A proactive mindset with a focus on continuous improvement and scalability.
- Comfortable working cross-functionally and influencing change.
- Experience with ERP or order management systems is a plus.
We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Hybrid working – 3 days in the office and 2 days working from home
- Working flexible hours - flexing the times you start and finish during the day
- Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join us
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/
Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.