Asset Intelligence Technical Team Leader

Softcat

Location: Glasgow City

Job Type: Full time

Last updated

Be brave, not perfect.
- Reshma Saujani

Would you like to work in a supportive, collaborative, and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Asset Intelligence Technical team

The Asset Intelligence Technical teams' responsibility is to ensure that asset management tooling is successfully deployed, managed, and supported technically throughout the duration of the service or project. In addition, the team also provide consultancy-based services to implement or upgrade asset management tools on behalf of new and existing customers.

Success. The Softcat Way.

Softcat is a £1billion+ pa turnover technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Do you specialise in ITAM and enjoy delivering new services whilst managing a team?

In this role, you'll be responsible and accountable for managing the high-performing technical team. The team's responsibilities are to provide first and second line technical support whilst able to deliver technical consultancy services. Your role will involve a variety of customer and internal stakeholder engagements whilst working alongside the Asset Intelligence Team leaders to deliver wider asset management services to our customers.

As an Asset Intelligence Technical Team Leader, you'll be responsible for:

  • Responsible and accountable for all technical/support escalations within the team
  • Working with senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA's
  • Lead technical quarterly business reviews for strategic ITAM vendors providing constructive feedback
  • Be at the forefront of new product technology/service offerings through vendor training and market research
  • Drive improvements and be creative with new ways of working
  • Work with other teams and stakeholders on new service concepts and improvements
  • Reporting on ticket management, SLA's and controlling manageable workloads for the team
  • Provide tailored mentoring for individuals within the team followed by constructive regular 1-1's to manage career progression

What we need from you

  • Demonstrable experience working in a similar role within an IT Services organisation showing a level of management experience
  • Good level of understanding around IT Asset Management technology and tooling
  • Technical experience with a Software Asset Management tool - Snow Software (Desirable)
  • Excellent written and oral skills with the ability to communicate at all levels (internal and external stakeholders)
  • Self-sufficient and innovative, with the ability to lead a team
  • Creative self-start approach to leading a team and service

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Hybrid working – 2-3 days in the office and 2-3days working from home
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We're welcoming to all and passionate about promoting greater diversity in the tech sector.

You’ve got this!