Order Fulfilment Support Team Leader


Location: Buckinghamshire

Job Type: Full time


Perfection not required
Excited about this role, but not sure if you meet 100% of the criteria? Employers would still love to hear from you.

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Order Fulfilment Support Team Leader

The Procurement department are responsible for processing all customer orders whilst achieving high standards of order accuracy. We are a highly motivated group of individuals who collectively work together to ensure that our reputation as a first-class Procurement team is upheld. Within the Procurement department, the Order Fulfilment Support team are responsible for providing a high level of administrative support to the procurement department, sales, and our customers. The team support the order fulfilment processes to ensure all orders are fulfilled accurately, provide support to both Sales and distribution via busy shared inboxes while managing our relationships with suppliers.

Success. The Softcat Way.

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Be part of a team that enables business growth

As Team Leader for the Order Fulfilment Support team, you will be responsible for the day-to-day management of the support function, ensuring the team continues to work cohesively and that service levels are achieved. Working with internal departments and external suppliers to promote continuous improvement of processes.

As an Order Fulfilment Support Team Leader, you'll be responsible for:

  • Leaders with the daily management of the team; including resource/capacity planning, dealing with escalations from customers, other departments, and suppliers.
  • Performing regular one-on-one's; creating and managing buyer/senior KPI's whilst providing regular updates to the Order fulfilment Manager.
  • Ownership of the entire company outstanding orders
  • Focus on development of others including succession planning and creation of personal development plans for more senior team members.
  • Providing regular updates to the Order fulfilment manager using data to evidence the efficiency of the Order Fulfilment team and identifying any impactful trends in advance.

What we need from you

  • Be assertive and decisive with many looking to you for quick and considered decisions
  • Excellent organisational skills and attention to detail
  • Ability to multitask and work well under pressure and deadlines
  • Strong communication skills
  • Committed to and passionate about the development of those around you
  • Ability to learn quickly and retain large quantities of information

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Hybrid working – 3days in the office and 2 days working from home
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now

Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We're welcoming to all and passionate about promoting greater diversity in the tech sector.

You’ve got this!