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Order Fulfilment Support

Softcat

Location: Buckinghamshire

Job Type: Full time

Posted


Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Order Fulfilment Team

The Order Fulfilment Team sits in our Business Operations Division. It is rapidly growing in line with the substantial growth that the company has seen over the past few years. They are responsible for purchasing all customers' orders which anything can be IT related. We deal with selected distribution centres and negotiate the best pricing to be able to support our sales department in the most cost-effective way, so our customers keep trading with us and we continue to provide an amazing service. The team is split into two teams which focus on two different areas of purchasing, one being licensing and the other being hardware.

Success. The Softcat Way.

Softcat is a major UK success story in technology solutions. We're a £1 billion+ pa turnover business with offices nationwide and a sterling industry reputation. We help customers to use technology to succeed, by putting our employees first. Our success is down to our people – and the platform we give them to prove their potential.

Drive the success of the business

This role sits within the Support Team providing day to day support to a busy Procurement and Sales team. This varied and fast paced role will give you insight into the overall purchasing process. Working as an integral member of the team you will be responsible for looking after the teams shared inbox which can include requests and queries from both internal and external contacts. You will also be responsible for chasing our suppliers for all outstanding orders and maintaining accurate ETA and invoice dates to ensure our customers are kept informed on the status of their order.

As Order Fulfilment Support Executive, you'll be responsible for:

  • Responsible for invoicing order confirmations received into the inbox
  • Manage full backlog of orders, liaising with suppliers on ETA dates and delivery date
  • Working with distribution and Purchasers on order queries
  • Provide POD's & ETA's on request
  • Resourcing goods to complete orders
  • Responsible for managing a busy shared inbox via Outlook

What we need from you

  • Excellent organisational skills and attention to detail
  • Ability to multi task and work well under pressure
  • Strong communication skills
  • Good working knowledge of Microsoft Outlook and Excel
  • Excellent literacy and numeracy skills
  • Ability to learn quickly and retain large quantities of information
  • Excellent time management skills

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Hybrid working – 3days in the office and 2days working from home
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now

As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.

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