• Salary: £20,000
• Locations: Manchester or Marlow
• Duration: 12 Months
• Roles available: Order Fullfillment Executive and Customer Services Executive
• Start Date: Monday 10th July 2023
• Deadline for applications: Friday 5th May 2023

Are you a University student seeking an industry placement opportunity?

Do you want to have an impact and join a business where you can make a difference?

Join our Internship programme in Business Operations

For University students seeking a year in placement, Softcat's Internship Programme provides a fantastic opportunity to enhance and develop your skills and experience. Our 12-month programme will enable you to take on responsibilities within varied roles, lead on projects and make a genuine impact in our organisation. This is the first time Softcat are formally offering an internship programme, so it's an exciting opportunity to join!

About the Team

Softcat is the perfect place to gain experience in a thriving and dynamic business environment where you will learn real world skills and have exposure to many of the functions across the organisation. During your placement you will fulfil a real role within ether our Procurement or Customer Services teams. The Procurement team are responsible for processing all customer orders whilst achieving high standards of order accuracy and our Customer Services team's primary focus is to manage our end to end customers returns process, assisting with rectifying customer issues to support our sales teams. The teams are a highly motivated group of individuals who collectively work together to ensure that our reputation as a first-class customer centric organisation is upheld.

Success. The Softcat Way.

If you have the ambition and motivation – and you're keen to learn about new technologies – the Softcat culture here will bring out the best in you. You're encouraged to take responsibility for driving your own career progression. Ultimately the more you put in, the more you'll get out; great performance is always recognised and rewarded. We call it success, the Softcat way.

As a Customer Services Intern, you'll be responsible for:

• Dealing with all levels of customer service queries; return requests, collection of goods, resolving queries and discrepancies, providing proof of delivery.
• Managing customer credits; issuing credit notes, raising credit, managing requests for credit
• Liasing and collaborating with our suppliers; chasing supplier credit notes, obtaining return authorisation, resolving supplier queries and discrepancies.
• Logging key activities in the system - return details, invoices, queries
• Additional team-based projects to support the Management Team
• Taking a proactive approach to everything you do

As an Order Fulfilment intern, you'll be responsible for:

• Raising purchase orders by ensuring they meet vendor requirements and price.
• Focus on accuracy and processing a high volume of orders across all regions
• Working with our preferred suppliers list for all vendors
• Working to tight deadlines to ensure orders are processed to agreed service level agreements
• Managing queries relating to orders from sales teams, suppliers and vendors
• Monitoring and expediting of orders through to completion

We'd love you to have

• Must be a current undergraduate at university, in your penultimate year, from any degree discipline
• Excellent organisational skill, attention to detail, and multitasking ability
• Exceptional communication skills, with the ability to develop and maintain relationships
• Ability to learn quickly and retain large quantities of information andwork well under pressure
• Demonstrate an alignment to our Softcat values & culture

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now

As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.