Knowledgebase Manager


Location: Bristol City

Job Type: Full time


Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Bid Centre Team

This is an exciting opportunity to join Softcat's high performing Bid Centre. We are responsible for producing tailored propositions targeted at Softcat's customers. The Bid Centre supports our sales teams with professional, differentiated, and compellingly written content. This allows Softcat to sell more to our existing customers and win new customers. The work comprises creating and maintaining compelling content for proposals. This supplements our ability to respond to RFIs, ITTs, and secure public sector VAR frameworks.

Success. The Softcat Way.

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Champion & Manage Softcat's Knowledgebase

This individual will be working collaboratively with Softcat's subject-matter experts to capture, create, re-purpose and enhance written content regarding Softcat's Services and Solutions.

You will be partnering with Sales Teams and Technical Teams to identify gaps in our content library and create information based on trends/demands and our evolving technology offering.

As a Knowledgebase Manager, you'll be responsible for:

  • Building proactive relationships with Specialists and key service providers and manage the content library through scheduled reviews with Subject Matter experts.
  • Raising awareness of the content library and providing training on its capabilities and use
  • Identifying gaps in the content library and work with the SMEs to create the required content
  • Maintaining and managing the content library through scheduled reviews with SMEs
  • Identifying knowledgebase best practices and publish to service users and stakeholders
  • Maintaining content knowledge bases to help lift Softcat's performance & outcomes in this area

What we need from you

  • Experience of managing a content library/knowledge base according to best practice with Bids and Proposals
  • Appropriate proposal management qualification – APMP (preferable)
  • An understanding of IT solutions and how to articulate the business benefits in a way which maximises Softcat's written proposition into our customers
  • Excellent writing skills, ability to succinctly articulate key points. Persuasive writing skills, ability to reflect technical accuracy required in IT industry to support Softcat's Bid function
  • Excellent Microsoft office application skills (such as Outlook, Word, Excel, PowerPoint, Teams, SharePoint)
  • Positive attitude and ability to integrate well with the Bid Centre Team and wider business.

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Hybrid working – 3 days in the office and 2 days working from home
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now

As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.

You’ve got this!