eBusiness Executive

Do you have the propensity to triage customer queries and see them through to resolution?

Are you collaborative by nature with the desire to take ownership of issues?

Join our eBusiness Team

The eBusiness team are an experienced and dedicated team committed to providing Softcat's customers with a market leading web-based, eBusiness offering. Their main aim is to make Softcat easier to do business with whilst driving cost savings and efficiencies into everyday activities for both Softcat and our clients.

Success. The Softcat Way.

Softcat is one of the UK's leading technology solutions businesses. Thanks to the success and growth of our services, we offer an increasingly broad range of tech careers. There could be a bright future for you if you're interested in software, networking, analytics, or cyber security.

Does the idea of innovating how to make doing business easier for our customers, appeal?

The primary purpose of this role is to respond very promptly and professionally to emailed queries received into a central eBusiness inbox. Typically, this involves answering queries, making configuration changes to permissions and settings for users, helping and advising both internal sales teams and external customers on eBusiness matters and generally supporting users of the platform.

You will receive support in the role from the current eBusiness Executive and eBusiness Specialist, to whom you report, as well as your other eBusiness Team colleagues.

You will be welcomed into a very successful, established team whose members are always positive, respectful, and supportive of one other.

Other responsibilities:

• Ensuring that all development aligns with High Level Designs / Business Requirements
• Answering emailed queries, troubleshooting issues, and providing resolutions and solutions
• Amending settings and permissions for users on the eBusiness platform
• Supporting internal and external customers with their use of Softcat's eBusiness platform
• Identifying issues that need escalation and/or diversion to other teams/departments and ensuring a response is given

We'd love you to have

• A demonstrable track record of providing excellent customer service
• The drive to go above and beyond expectations wherever possible
• Clear and concise communication skills, especially in written form
• A desire to learn and the ability to learn quickly
• The capability to be highly organised
• A polite demeanour, with a positivity that reflects enthusiasm to both customers and colleagues

Note

• This hire cannot be aligned to our London or Dublin offices

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working –three days in the office and two days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now

As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.