Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

The role

We are seeking someone who is passionate about Service Management and Quality Assurance and wants to make a difference. The Quality Assurance Analyst role will continue to improve South East Water ITIL service management processes and frameworks and ensure South East Water Business Technology Services (BTS) remains compliant and delivers both quality and assurance to the business. The role is accountable for service management improvement (Quality) and governance, audit (Assurance) within the Business and Technology Service team (BTS).

Who are you?

To be successful in this role you will utilise your personal soft skills, ITSM experience, project management, governance and analytical skills to drive improvements in service delivery for South East Water and provide insights for BTS to help ensure assurance across all our products and products owners to improve their services.

What's in it for you?

• A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing.
• 14 weeks paid parental leave for all parents and paid super on unpaid parental leave
• A range of benefits, including free on-site parking and cultural leave.
• A great culture working in collaborative teams with strong work ethics.
• Career focused learning and development opportunities.
• The opportunity to be part of an organisation committed to environmental initiatives.
• Enjoy modern office facilities with panoramic beachfront views.

We're for everyone

We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.

We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact: careers@southeastwater.com.au

Keen to make an impact?

Click here to check out the position description. We're accepting applications for this exciting opportunity until Monday 13th February.

Visit southeastwater.com.au to learn more about us and how we serve our customers.