Job Introduction
Looking for a career that can take you places? Join our Southeastern station team in the Tonbridge area!
- Imagine the pride you’ll feel knowing your care and customer service is creating a special place within your community.
- Our stations have many roles, from working on our platforms to selling tickets. Giving you lots of long-term options and plenty of variety.
- Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to create special connections.
Can you move people? Apply now.
PLEASE NOTE THAT DUE TO THE NATURE OF THIS ROLE, CANDIDATES NEED TO BE AT LEAST 18 YEARS OLD TO APPLY.
Role Responsibility
What you’ll do
Help make every journey through our station an enjoyable one. This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in.
Our Station teams are made up of a variety of roles. These include positions on our platforms and gatelines as well as in our ticket offices. We also have team members who provide general support across a few stations (this often requires a full driving licence). And on our high-speed services we have Passenger Hosts.
Depending on your role, you may spend your time:
- making sure trains are dispatched safely and on time from our platforms
- inspecting tickets and helping passengers get through our gatelines
- cleaning and tidying our stations
- answering passenger questions and helping them get where they need to be
- dealing with lost property
- selling tickets and promoting activities on our railway
- conducting regular safety and security checks.
Your shifts
- You will work a varied shift pattern, which includes weekends, bank holidays and nights.
- Shifts may start as early as 5.30am and some will finish after the last train has dispatched at night.
- At certain stations, you may also spend some of your shifts working alone.
Please note, we are looking for candidates in specific areas for this role. If you do not live within the specific area(s) that is noted on our advert, then you will be put on hold for now and it may take longer to get to you since we are prioritising certain areas/ depots.
Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.
