Job Introduction

As a Railway Enforcement Officer (REO), your role will be to patrol trains and stations to ensure the security of our railway by reducing crime, anti-social behaviour and fare evasion. At times, you will find yourself working in partnership with Revenue Protection Officers and outside agencies to carry out your duties such as large scale ticketing checks at stations. Working in a team, you’ll have supportive colleagues and a large number of passengers to deal with in a courteous manner.

Candidates should be aware that a large part of this role will be dealing with anti-social behaviour and looking to de-escalate confrontational situations. Although used as a last resort, this role will require regular physical intervention and conflict.

Full physical intervention and conflict management training will be provided.

Take a look at the video below to see what we achieved in 2023!:

Role Responsibility

You will have a number of responsibilities and duties within this role, including but not limited to:

• Travelling around the network on the Trains on a daily basis, inspecting passengers’ tickets
• Issuing penalty fares when deemed necessary
• Undertaking minor crime investigations by seizing and preserving evidence and taking crime reports and statements.
• Carrying out large scale ticket checking blocks at Stations
• Dealing with anti-social behaviour
• Reducing crime and ensuring the security of our passengers on the network
• Complying with all company standards and guidelines at all times

On appointment into a REO role you will be enrolled into the Passenger Services Apprenticeship Programme which will lead to a nationally recognised qualification.

You will be given full vocational training (including functional skills) as well as be trained in physical intervention to ensure you have the skills, experience and knowledge required for the role.

Vetting

This role is exempt from the Rehabilitation of Offenders Act 1974. Applicants must declare all criminal history including arrested, summoned, charged, cautioned or convicted offences including traffic related offences and financial sanctions such as Bankruptcy or CCJ’s whether as an adult or a juvenile on their application form.

For the purpose of the BTP vetting you will be required to demonstrate evidence that you have been a UK resident for a minimum of 3 years