Base Location: Reading or Havant
You'll be expected to spend 50% of your working week in the office
Salary: £50,964 - £60,899 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available
We are looking for a Business Relationship Manager to join our team!
The Relationship Manager is responsible for delivering an exceptional customer and stakeholder experience across a defined customer portfolio within the Major Connections business.
Working collaboratively with senior leaders and stakeholders across the organisation, the role drives performance against customer, regulatory and business objectives, supports the delivery of RIIO-ED2 commitments, and helps shape the customer and stakeholder outcomes required for RIIO-ED3.
Through strong relationship management, effective communication and a customer-focused approach, the Business Relationship Manager champions continuous improvement, strengthens stakeholder engagement, and ensures customers remain at the heart of decision-making and service delivery
You will
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Build trusted relationships with customers and stakeholders, representing their needs and helping shape our services and strategy.
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Develop and deliver tailored engagement plans, including customer meetings, virtual sessions and in-person events for your allocated market segment.
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Work collaboratively across the business to resolve complex customer queries and escalations, ensuring issues are managed effectively and coordinated solutions are delivered.
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Use customer feedback and industry insight to identify opportunities for service improvement, innovation and positive business change.
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Provide clear updates, recommendations and executive summaries to senior management on key customer interactions, progress and emerging risks.
You have
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Proven experience in a customer-focused role, with excellent relationship and stakeholder management skills.
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Strong communication and presentation skills, with the confidence to influence and negotiate at all levels.
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The ability to think strategically, solve problems and turn complex information into clear messages.
