Base Location: You'll be expected to spend 50% of your working week in one of the following locations : Reading, Havant, Perth or Glasgow
Salary: £59,800 - £89,800 + performance-related bonus and a range of benefits to support your finances, wellbeing and family.
Working Pattern: | Permanent |Full Time| Flexible First Available
The Role
As the Service Management Product Manager within GTS, you will play a key role in the ongoing management and development of ServiceNow, working closely with the Senior Product Owner and our technical service partner. You will support the strategic and technical direction of the platform, helping to translate strategy into prioritised product requirements and improvements, whilst ensuring the platform continues to meet business and service management needs.
This is a technical product role, requiring strong ServiceNow knowledge and the ability to work effectively across business stakeholders, architects and technical delivery teams. You will provide product and technical input into platform decisions, challenge where appropriate, and help ensure ServiceNow is governed, maintained and evolved in line with organisational requirements and platform best practice.
You Will
- Strategic Planning: Support the Senior Product Owner in the development and communication of the strategic roadmap for ServiceNow, providing product and technical input to ensure alignment with business objectives and long-term platform direction.
- Product Development: Oversee and support the development and enhancement of platform features, working closely with architects, developers and the operational service partner to ensure solutions are technically sound and meet user and business needs.
- Stakeholder Management: Engage with stakeholders across the organisation to understand requirements, provide updates and translate business needs into clear platform and technical requirements.
- Performance Monitoring: Monitor platform performance, usage and service outcomes, using data-driven insights to identify opportunities for optimisation and technical improvement.
- Compliance and Security: Support the effective technical governance of ServiceNow, ensuring platform services align with organisational policies, security requirements and relevant industry standards.
You Have
- A proven track record of working with Service Management tooling and leading technical teams.