About our role
Base Location: Reading, Theale, Slough, Thatcham, Newbury (Thames Valley Region)
Salary: £33,500 - £50,300 + car / allowance + Performance Related Bonus + and a range of other benefits to support your family, finances and wellbeing.
Working Pattern Working Pattern: Permanent | Full Time | Flexible First options available
What is the role?
SSEN Distribution has an opportunity for a Frontline Support Analyst in our Mobile Technology Team within Distribution IT, Technology Digital And Data (TD&D) as part of our wider Cyber Resilience Programme for Operational Technology and Information Technology.
The main purpose of the Frontline Support Analyst role is to be the single point of contact, within the selected Distribution region for all things Mobile Technology and Digital applications ensuring technology is embedded into our workforce.
The key duties & responsibilities will be:
- Upskill and coach others in mobile technology and applications.
- Establish and maintain highly effective relationships with teams across Distribution and IT TD & D.
- Collaborate closely with the Mobile Technology Managers to have visibility and understanding of existing and future deliverables within the Road Map.
- Support the delivery of new technology in accordance with the appropriate methodology.
- Build a Mobile Technology Community to enable peer to peer support – cascading of communications and capturing/escalating/resolving of issues.
- Proactively working to improve SSEN’s cyber security culture and resilience, actively promoting good practice around cyber security, with a particular focus on phishing.
What do I need?
To be considered for this role, we would love you to have:
- Excellent communication skills, using Microsoft 365 applications & the natural flair for forging relationships with key stakeholders at all levels.
- Soft skills, with the ability to develop and coach less experienced employees.
- Experience in Mobile Technology hardware (Phones and Tablets) and Digital applications.
- Experience in PowerApp development is advantageous, but not essential.
- Due to requirement to travel between sites, a full and current UK driving license is a requirement.
- This role allows for the progression of your career, following one of many Learning Journey’s. Training will be given to the successful candidate in Agile, Continuous Improvement and Change Management Methodology.
We will be looking for the following attributes:
- Strong problem-solving and organisational skills.
- Self-motivation and the willingness to motivate others to achieve set targets.
- A positive attitude, who works well as part of a team.
- Enthusiasm and drive with a flexible approach to work and an ability to adapt to changing business needs.
- Empathetic to different levels of IT competence.
About our Business
SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.
What's in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Laura.Morrison@sse.com / 01738 341814.
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
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