About the Role
Base Location: Perth or Aberdeen
Salary: £38,700 - £58,100 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available
The connection process is undergoing a period of significant growth and industry reform which will be crucial in achieving GB Net Zero ambitions. This role is pivotal in the service SSEN Transmission provides to enable customer connections to the Transmission network.
The duties and responsibilities of the Customer Relationship Manager are:
- To effectively manage a portfolio of high value customer business accounts by understanding generation Customer's (potential/existing) project status and progress, reporting this into the relevant business areas as needed.
- To manage the contractual obligations for our customers. This includes active monitoring of both internal and external key milestones such as consents, project progression and commercial obligations.
- To be the daily point of contact for both the customer and the SSEN Transmission project teams, to support successful relationships and project progression.
- Able to challenge & influence key decisions by demonstrating problem-solving skills, with a proactive approach to problem solving and ownership in query resolution.
- Identify, step in and diffuse potential escalations. Actively monitor and resolve customer complaints.
Please note at SSEN Transmission our customers are Distribution Network Operators, Generators & Large Demand Customers. This is not a sales or contact centre role.
What do I need?
To be considered for this role, we would love you to have:
- Business to Business Account Management experience is critical for this role, along with commercial and industry awareness.
- Conflict Management skills - ability to develop and manage healthy relationships in challenging project circumstances whilst negotiating and influencing internal and external organisations and individuals.
- Experience in being able to set and command strong agendas, chair meetings and be skilled in taking comprehensive minutes.
- Excellent time management in order to handle workload with varying levels of priority whilst maintaining up to date records against portfolio with an appreciation for document control. Must be comfortable with corporate IT systems and proficient skill at using Microsoft Word, Excel and Powerpoint.
- Exceptional interpersonal skills (external and internal audiences) to initiate leads, build, improve and maintain external contacts; and establish strong working relationships to enable the job holder to seek cooperation from, influence or motivate others to help resolve problems.
About our Business
SSEN Transmission owns and operates the electricity transmission network in the north of Scotland, transporting energy from where it is generated to where it is needed, providing a safe and reliable supply of electricity to the communities it serves. Home to some of the UK's greatest resources of renewable energy, SSEN Transmission is playing a critical role in the transition to a low carbon future, developing, building, maintaining and operating a network for net zero.
What's in it for you?
We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
What happens now?
All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Debbie on debbie.mcmillan@sse.com / 01738 342939.
Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.
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