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Collections Specialist

Belfast
Full time
Posted
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SSE plc
Mining, resources & energy
10,001+ employees
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About the Role

Base Location: Belfast (currently operating a hybrid working pattern with a mix of office and remote working)

Salary: £26,000 - £32,000 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

At SSE Airtricity our customers and our employees are our priority and we’re currently recruiting for Collections Specialists in our gas business. Our core hours are 08:30 – 17:00 Monday to Thursday and 08:30 – 16:30 on a Friday, so there aren’t any late nights, and we don’t just offer an early finish on a Friday, there’s no weekend work at all!

Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. You’ll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub. In this role you will:

- Proactively engage with customers and monitor accounts, providing a high level of customer service and finding the best ways to recover payment for bills; offer advice and flexible repayment plans in accordance with customers’ ability to pay

- Work flexibly to action incoming workflows including calls, emails and letters; complete weekly reports’ provide support to colleagues and other teams as required; action and escalate queries that are preventing payment and work with colleagues and customers to resolve these promptly

- Help us deliver on our regulatory obligations, especially in relation to vulnerable customers by ensuring our debt recovery policies are kept updated and followed compliantly; deliver within agreed SLA’s and timeframes

- Actively engage in projects and business improvement initiatives

- Analyse data, update monthly reports and KPIs and provide regular reports and updates to management team to ensure individual and team objectives are met

What do I need?

To be considered for this role, we would love you to have:

- Experience of working in a credit control or customer accounts environment where you will have worked directly with customers to resolve queries and recover payments due

- Good numerical and analytical skills with excellent attention to detail and accuracy

- A hands-on flexible approach with the ability to multitask, prioritise your workload and work on your own initiative

- A collaborative approach that supports getting things done, along with good communication and organisation skills

- Strong negotiating and problem-solving capability

- A high standard of IT, including good working knowledge of Microsoft Office and strong Excel skills

About our Business

SSE is a multinational energy company listed on the FTSE 100, with a vision “to be a leading energy company in a net zero world”. We’re investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ​​Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

What’s in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.

Next Steps

All applications should be submitted online, and we'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on andrew.elder3@sse.com or 01738 340826.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

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