Homemoves and Retentions Advisor - London, England, United Kingdom

We put people first. It’s all about you.

You’ll need to be a people person, with great sales and service skills. Active listening and understanding the customers needs are key in this role so that an appropriate product can be offered to the customer.

• You'll need resilient and to be persuasive
• A 'can do’ attitude and motivated to improve yourself
• Able to meet targets
• Excellent relationship building skills

We work together. Your team and the people you will work with…

This team manages inbound calls from:

• Existing UW Customers (owners & tenants) moving out and looking to either close account or transfer over services
• Landlords looking to close UW account in their name due to new tenants / sold property
• New Occupiers (tenants & owners) who move into a UW supplied property
• Existing UW Customers looking to cancel services or close their account

We deliver progress. What to expect through the day as an Advisor:

• Meet call handling KPIs such as a minimum of 5 calls per hour and 90% adherence
• Hitting sales targets such as New Occupier Move In or Retention conversion %
• Going through your outstanding tasks and call backs
• Attend training and upskilling sessions
• Team huddles

So why pick UW?
We’ve got big ambitions, so there’s going to be plenty of challenges. There are also a lot of benefits:

• £26,850 plus commission
• Annual performance based bonus
• 33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm)
• A full induction and equipment provided with all costs covered by UW
• Discount on our services
• A matched contribution pension scheme and life assurance up to 4x your salary.