Hello, we're UW

We’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.

How? It’s simple, we take the headache out of essential home services by providing them all in one place – energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.

We’re a truly unique FTSE 250 company with a business model that has a real social impact at the heart of it. Being a part of the UW community, you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.

About the role

Our business model is founded on word of mouth recommendations - so it's crucial that our customers are happy with us and engaged with our brand. We pride ourselves on high customer loyalty, satisfaction and retention and are looking for a marketing leader who can continue to build on that, working with their team to deliver an engaging and personalised customer marketing experience.

This is a new role, reporting to our Customer Director, leading an existing customer marketing team. We’re looking for an experienced marketing leader to drive our customer marketing strategy to make sure our customer base is getting the maximum value out of being our customer.

We don’t believe in ivory tower leadership - our leaders are hands-on and rolls up their sleeves to mentor and support. It’s important to us that we keep processes light and teams autonomous. We like to experiment, don’t appreciate big egos, and encourage collaboration and debate.

What you'll do

Transforming our Marketing Strategy

• Develop a meaningful Customer segmentation that enables us to deliver personalised messages across different channels and touchpoints.

• Support the team in transforming our CRM marketing to be more personalised and more multichannel with a focus on building loyalty and engagement from our customers

• Step change our use of data in informing our marketing priorities, digging deep on our challenges and opportunities and keeping the team focussed on outcomes over outputs

Exceptional Marketing Delivery

• Fully own the delivery of our customer marketing strategy; working closely with your key stakeholders in our Commercial Growth and Operations teams to deliver on the key results that really matter to us

• Look for improvements to the team ways of working with their key stakeholders in CRM Operations, our internal creative team and the other marketing teams across the business

Stakeholder Collaboration

• As part of the Customer Leadership team, working closely with the Heads of Product to make sure the product and marketing strategies combine into an amazing customer experience

• Building great relationships with the other marketing teams across UW including Brand, Partner Marketing, CRM Operations and Comms to share best practices across the function

• Working closely with your commercial growth counterparts to forecast key elements of our Customer Lifetime Value models including retention and service uptake

Team Management

• Leading a team of Customer Marketing Managers at varying stages of their career and experience and supporting their personal growth and performance

• Ensuring the team are clear on the outcomes we’re trying to achieve, how they support the goals of the business, and making sure we track our performance and use the data to inform future strategy.

• Providing guidance and strategic focus to the team to maximise delivery of business value - protecting their time from BAU demands as needed.

About you

• You’ve got plenty of experience in consumer marketing, developing and delivering marketing strategies that increase customer lifetime value

• You’ve got experience of operating at a management level in a marketing team – as a Senior Manager, Head of or other senior-level role

• You’re fascinated by customers and their motivations and are passionate about delivering an engaging marketing experience

• You love working with data and using it to inform and drive your strategy

• You like to makes things simple and communicate succinctly

• You’re great at building relationships and find it easy to work with stakeholders across the business

• And like all UW people, you’re motivated and ambitious, both for yourself and the business you work for.

• Previous experience in utilities is valued but not essential

What’s in it for you

Joining UW will grow your career and give you so much opportunity to develop new skills and make an impact. We know you’ll be jumping in feet first so here’s our promise to you to ensure you feel valued and supported during your time here:

• A competitive salary that is industry benchmarked to the role and responsibility you’ll hold. Your Recruitment Business Partner will share the salary band during your first conversation.
• A share in our success through a generous Share Options grant. You can also Save as you Earn.
• Hybrid working with the opportunity to balance connecting in person at one of our hubs with working remotely. Generally our roles are Monday - Friday, 9am - 5.30am but we’re always open to a conversation about other working arrangements.
• Become a UW customer and save up to 30% on your utilities. We’ll throw in a free cashback card too so you can get even more bang for your buck!
• Financial support through a matched contribution pension scheme & life assurance up to 4 x your salary
• Family friendly policies designed to help you and your family thrive
• We take wellbeing seriously - As well as discounted private health insurance, you will have access to an Employee Assistance line and a free Virtual GP and regular health & wellbeing advice
• Bring your true self to work. Join one of our belonging groups and help UW shape an even more inclusive future
• Spark- A commitment to helping you develop and grow in your role through a holistic approach to learning

Apply here !

If you think this is the role for you and want to be part of UW’s extraordinary growth, apply now.