Hours: Monday to Friday , 9am to 5:30pm
Location: Colindale, London with hybrid working
Hello, we're UW
We’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.
How? It’s simple, we take the headache out of essential home services by providing them all in one place – energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.
We’re a truly unique FTSE 250 company with a business model that has real social impact at the heart of it. Being a part of the UW community you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.
About the role
Reporting to the Quality Assurance and Governance Manager, the Control and Governance Analyst role sits within the Financial Services Operations 1st line control team and is responsible for ensuring that all governance requirements are met and for the joint management of risks and issues across the operation.
What you’ll do
- Work with relevant stakeholders, document any FS risks, issues/incidents including root cause, actions, progress updates, risk acceptances and recommendations for changes
- Documentation and maintenance of the suite of FS processes and procedures, ensuring that it is up to date, accurate and easily accessible
- Assist in ensuring FS adherence to policies, regulations and procedures; completing relevant gap analysis against any new policies and working with key stakeholders to action any gaps
- Ownership of FS metric reporting for TCF MI / Consumer duty reporting; liaison with Operations Lead and Team Leaders relating to key themes
- Coordinate the maintenance of the FS Business Continuity plan and the FS Knowledge Base (education materials) via quarterly reviews with SMEs
- In conjunction with the Quality Assurance and Governance Manager and Compliance, create the FS Operations Risk Register; facilitate regular reviews of the Risk Register with stakeholders and input into the Compliance-led annual Risk Register review
- Input into Governance forum content e.g.
- Key metric reporting (TCF, Consumer Duty)
- Issues/remediation templates
About you
- Highly motivated and proactive, with experience in regulated financial services (ideally insurance/consumer credit), you always seek to understand the impact of actions on the customer and to deliver fair outcomes
- You have strong organisational and prioritisation skills to manage different workstreams and a wide range of issues as they arise, working in a fast-paced environment
- You have strong analytical skills with a data-driven approach
- You have experience of documenting processes and procedures to high standards
- You have an ability to identify issues and risks, take ownership of issues, bring inconsistencies and problems to the attention of management, and make suggestions for improvements
- You have the ability to build and maintain strong relationships across a variety of stakeholders, instilling confidence that key risks and issues are being managed
What’s in it for you
Join a high growth FTSE 250 business with the ambition to introduce 1 million additional customers to our offering. Help us achieve our ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.
Huge opportunities for exposure & development as we scale up
Access to Spark – a holistic approach to learning and development created by UW to empower our people's personal and professional growth
Competitive salary including share options
25 days holiday plus Bank Holidays
Life Insurance up to 4 x your salary
Discounted healthcare & medical cash plans
A free virtual GP service
Private pension scheme
Share options and Save As You Earn Scheme
A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, virtual fitness classes and wellness tools
Discounted UW services (30% mobile & broadband, 10% energy & insurance)
A UW cashback card - earning you cashback on all your spending!
Apply here!
If you think this is the role for you and want to be part of UW’s extraordinary growth, apply now.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.
Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.