Incentive Manager

Utility Warehouse Limited

Location: Greater London

Job Type: Full time


Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

We put people first. It’s all about you..

  • You will have demonstrable experience working in Network Marketing
  • You will have a generalist background in Marketing and driving engagement
  • You are highly creative and love generating new ideas that connect with our Partner audience
  • You are highly numerate and have experience interpreting large sets of data, telling stories through data and using it to target different cohorts in order to enhance overall engagement and performance
  • You are passionate about our Partner proposition and understand what drives our Partners
  • Competent using Excel
  • Good communication skills (written and verbal)
  • Attention to detail
  • Ability to build strong relationships across the business - internally as well as with Partners.
  • Ability to deal with escalations efficiently and sensitively
  • Displays initiative and strong problem solving skills
  • Commercially astute - and a pragmatic approach that will get things done
  • Comfortable dealing with ambiguity or grey areas - a flexible, positive and ‘can-do’ attitude

This is a hybrid role working from one of our London hubs 2 days per week.

Hours: Monday - Friday 9:00am - 5:30pm with the occasional evening/weekend event for Partner events/incentives.

We work together. Your team and the people you will work with…

This role sits within our Partner Engagement team. We are a team of passionate and motivated employees who devise timely and relevant incentives and events which drive additional activity and fun for our Partners. We work to grow and engage our Partner network via initiatives that will make Partners proud to work for UW.

We deliver progress. What you’ll do and how you will make an impact.

About the role

We have an exciting opportunity for a Reward & Recognition Programme Development Lead to join us to develop and implement longer term Rewards and Recognition strategy (cadence, growth and engagement opportunities etc) for our Partner network. This role reports directly to our Partner Reward & Recognition, Senior Manager.

What you’ll do

  • Responsible for ideation and planning of Partner rewards and recognition, from gathering ideas, conception, costings, qualification, data provision and final fulfilment (as required) to deliver short term incentives, leader incentives, corporate Partners and recognition e.g. Plus clubs and Stairway to Success Promotions
  • Responsible for driving the success of incentives using data points and bringing energy, fun and FOMO to the Partner network audience
  • Negotiate contracts with vendors to ensure cost-effective solutions which ensure an exceptional Partner experience.
  • Responsible for supporting the Senior Reward & Recognition Manager with our rewards and recognition experience at the annual Company events (Power Up and Amplify)
  • Support the development and implementation of a rolling 12-month incentives roadmap, ensuring all individual projects are completed on time and proactively inform key stakeholders of progress
  • Bolster all aspects of Partner engagement by ensuring that Partner Experience relating to incentives, fulfilment, recognition (including vehicle plan, Eco breaks etc) is delightful and seamless
  • Ensure all cross functional collaborations are aligned through collaboration with Partner Marketing, CRM, Product, Engineering, Legal and Foundation

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

  • An industry benchmarked salary. We’ll share it during your first conversation.
  • Share Options and a Save as You Earn scheme.
  • Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
  • Discount on our services and you get our coveted Cashback Card for free.
  • A matched contribution pension scheme and life assurance up to 4x your salary.
  • Family-friendly policies, designed to help you and your family thrive.
  • Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
  • Belonging groups that help UW shape an even more inclusive future.
  • A commitment to helping you develop and grow in your role.

Apply here!

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Jen Pass will be your point of contact throughout the recruitment process.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.

Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.