Head of Financial Services Compliance

Greater London
Full time
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Utility Warehouse Limited
1,001-5,000 employees
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This is a hybrid role working from one of our London hubs 2 days per week.

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

We put people first. It’s all about you..

We’ve got a fantastic opportunity for a senior Compliance professional to lead the compliance function for the Financial Services (“FS”) part of the UW business.

To be successful in this role you will possess a deep knowledge of financial services regulations, strong leadership skills and the ability to implement, embed and supervise effective compliance across a growing and dynamic business. We’re continuing to scale at pace so you’ll be focused on developing a best-in-class compliance approach to support the business as it grows.

Here’s the key skills and experience we’re looking for you to bring:

  • Bachelor’s degree in Law, Finance, Business, or related field (Master’s degree or relevant certifications such as ICA, CAMS, CRCM, or CCEP preferred).
  • Significant experience in compliance within the financial services industry operating as a lead in this space working closely with an Exec team as a subject matter expert.
  • Extensive knowledge of financial services regulations and industry best practices, including experience in leading compliance investigations.
  • Proven track record of implementing effective compliance programs, including Consumer Duty implementation.
  • Strong leadership and team management skills.
  • Excellent analytical, communication, and interpersonal skills.
  • Ability to influence and gain buy-in from senior stakeholders.
  • You can evidence that you build strong relationships and partnerships with our partners and regulators.
  • You’ll be confident to work independently and handle multiple priorities.
  • You’ll need to be comfortable operating in an agile, fast-paced and dynamic organisation and navigating the complexity of multiple services.
  • Ability to analyse complex regulatory requirements and compliance issues.
  • Strong problem-solving skills and the ability to develop practical solutions.

Please note, due to the nature of this role, you The role may need to require working beyond standard business hours to meet regulatory deadlines.

Our leadership beliefs

As a leader at UW, we look for you to uphold three simple beliefs that align to our DNA:

  • We put people first by really getting to know your people;
  • We work together by being adaptable and trusting people to do the right thing
  • We deliver progress by driving performance to achieve results

We work together. Your team and the people you will work with…

Reporting into our Legal & Compliance Director, you will play a key role in our Legal & Compliance Leadership team working with counterparts in Compliance across our Energy and Telco space and leading a team of two. You will also work very closely with our Chief Commercial Officer and sit on their Commercial Leadership Team as a subject matter expert. You will also work in partnership with our commercial and product teams.

We deliver progress. What you’ll do and how you will make an impact.

Over the last few years the FS business unit at UW has rapidly scaled from a startup to one of the 50 largest personal lines intermediaries in the UK (by GWP). As Head of Financial Services Compliance, you’ll build on the great work the teams have already put in place, developing our Financial Services compliance approach to be best-in-class for a fast-growth organisation.

Key Responsibilities:

Leadership and Strategy:

  • Develop and implement the compliance strategy in alignment with our FS goals.
  • Lead a small compliance team, providing direction, support, and professional development.
  • Serve as a senior advisor to the executive team on FS compliance-related matters.

Regulatory Compliance:

  • Monitor and interpret new and existing financial services regulations, ensuring UW’s policies and procedures comply.
  • Develop, implement, and oversee the compliance framework, policies, and procedures.
  • Ensure compliance with relevant UK regulations, as well as oversight over Gibraltar-specific requirements.

Risk Management:

  • Identify and assess compliance risks associated with the UW’s activities.
  • Develop and implement measures to mitigate identified risks.
  • Conduct regular compliance risk assessments and audits.

Training and Education:

  • Design and deliver training programs to educate employees on compliance obligations.
  • Embed a culture of compliance and ethical behaviour within UW.

Monitoring and Reporting:

  • Establish and maintain effective compliance monitoring and reporting systems.
  • Prepare and present regular compliance reports to the executive team and board of directors.
  • Handle regulatory inquiries, examinations, and audits.

Policy Development:

  • Draft, review, and update compliance policies and procedures.
  • Ensure policies are effectively communicated and implemented across the business.

Third-Party Management:

  • Oversee the compliance of third-party service providers.
  • Conduct due diligence and ongoing monitoring of third-party relationships.

Investigation and Resolution:

  • Lead investigations into compliance breaches or issues.
  • Develop corrective action plans and oversee their implementation.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

  • An industry benchmarked salary. We’ll share it during your first conversation.
  • Share Options and a Save as You Earn scheme.
  • Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
  • Discount on our services and you get our coveted Cashback Card for free.
  • A matched contribution pension scheme and life assurance up to 4x your salary.
  • Family-friendly policies, designed to help you and your family thrive.
  • Electric Vehicle scheme
  • Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
  • Belonging groups that help UW shape an even more inclusive future.
  • A commitment to helping you develop and grow in your role.

Apply here!

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Claire Fennell will be your point of contact throughout the recruitment process.

We anticipate that this position will be identified as a Certified Individual role for the purposes of the UK Senior Managers and Certification Regime (SMCR). We will need to demonstrate that you are suitably qualified to perform this role, which will require regulatory reference checks, fitness and propriety checks, and potentially background checks.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. If you need any help, support, or advice at any point during the hiring process please just let us know.

Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.