Resource Planning Back Office Analyst

Greater London
Full time
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Utility Warehouse Limited
1,001-5,000 employees
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Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

We put people first. It’s all about you..

  • Extensive experience within Resource Planning for Back Office.
  • Able to demonstrate experience in creating forecasts and capacity planning models for Back Office from scratch.
  • Must have experience in presenting analysis and recommendations at a senior level.
  • Highly numerical with experience of analysing large and complicated data sets to understand trends and patterns.
  • Strong communication skills with the ability to communicate comfortably with stakeholders at all levels of the business.
  • Ability to take ownership and resolve issues.
  • Strong G-Sheet (Excel) skills are highly desirable.
  • Experience working with the NICE WFM system with an in-depth understanding of key set-up and processes is highly desirable.

This is a hybrid role working from one of our London hubs 2 days per week.

We work together. Your team and the people you will work with…

The Resource & Planning department perform many essential roles in the day to day and future running of the business from understanding contact demand and business sizing three years out right down to on day delivery of the plan.

As a Back Office Analyst with the Resource Planning team you will be responsible for the forecasting, planning and scheduling of several workstreams, ensuring the business plans to achieve against its targets and any risks or opportunities are highlighted well in advance.

We deliver progress. What you’ll do and how you will make an impact.

  • Work with our Back Office teams to map out work flows, understand individual pieces of work, arrival patterns and time required to complete each task. Conduct a time and motion study where no reliable data currently exists.
  • Identify trends and create long and short-term forecasts.
  • Develop and maintain detailed capacity plans ensuring that agreed shrinkage and performance targets are understood and reflected, current FTE actuals are accurate and all future requirements are accurate.
  • Work closely with our BI team to develop reporting dashboards on volumes, performance against agreed SLA's and staff utilisation.
  • Perform specific deep dives into performance. Identify and suggest process improvements to enhance resource utilisation. Recommend strategies to optimise resource allocation and reduce waste.
  • Meet with the Back Office management on a regular basis to discuss the plan for the upcoming days and weeks, identify potential risks related to resource shortages or surpluses, develop mitigation strategies and facilitate decision making.
  • Look back at performance against plan, using this information to further enhance planning going forwards.
  • Undertake ad-hoc data analysis as requested by operational departments and the Senior Resource Planning Manager.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

  • An industry benchmarked salary. We’ll share it during your first conversation.
  • Share Options and a Save as You Earn scheme.
  • Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
  • Discount on our services and you get our coveted Cashback Card for free.
  • A matched contribution pension scheme and life assurance up to 4x your salary.
  • Family-friendly policies, designed to help you and your family thrive.
  • Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
  • Belonging groups that help UW shape an even more inclusive future.
  • A commitment to helping you develop and grow in your role.

Apply here!

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Jen Pass will be your point of contact throughout the recruitment process.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. If you need any help, support, or advice at any point during the hiring process please just let us know.

Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.