Partner Support Advisor

Greater London
Full time
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Utility Warehouse Limited
1,001-5,000 employees
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Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

We put people first. It’s all about you...

Having previous experience in a customer-service role, particularly in retail or a call centre, is highly beneficial. This background equips you with a customer-centric approach, ensuring you go above and beyond to provide exceptional service. Additionally, the ability to use and quickly learn new technology and systems, such as Gmail, is crucial. Rest assured, we will provide the necessary equipment and training on all our in-house systems.

Being a strong team player is also essential in this role. You'll need to support other members of the Partner support team to help manage call queues efficiently. This collaborative effort ensures that Partner inquiries are handled promptly and effectively, contributing to an overall positive Partner experience.

This is a hybrid role working from our Colindale, London hubs 2 days per week (With Tuesday being a set office day).

We work together. Your team and the people you will work with…

Our Partners are the heartbeat of our business. There are currently over 60,000 people - nurses, teachers, students, retirees - signed up as a UW Partner, who earn an extra income by introducing others to UW and helping them to sign up as customers.

We are looking for someone who loves delivering customer service excellence with a personal touch to provide support to our Partners. You will be a partner's first contact when discussing commission, training and incentives so it is essential you have excellent communication skills as well as a willingness to problem solve and be flexible.

We deliver progress. What you’ll do and how you will make an impact.

In this role, you'll handle calls with the goal of achieving one-call resolution and respond to emails within agreed service levels. A key aspect is understanding and delivering information regarding commissions, promotions, incentives, and training to Partners.

Additionally, attending company events such as Power Up, Amplify, and Kick-off is an essential part of the job. These events provide valuable opportunities for professional development and staying updated with company initiatives and strategies.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

  • An industry benchmarked salary. We’ll share it during your first conversation.

  • Share Options and a Save as You Earn scheme.

  • Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)

  • Discount on our services and you get our coveted Cashback Card for free.

  • A matched contribution pension scheme and life assurance up to 4x your salary.

  • Family-friendly policies, designed to help you and your family thrive.

  • Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.

  • Belonging groups that help UW shape an even more inclusive future.

  • A commitment to helping you develop and grow in your role.

Apply here!

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. If you need any help, support, or advice at any point during the hiring process please just let us know.

Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.