Hiring Manager: Amit Ruparelia
Recruiter: Dale Lambert
Hours: 38.5 hours a week across five days
Location: London with hybrid working (3 days per week in the Colindale/Farringdon office)
Earliest closing date: 14/04/26
Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money—big ambitions, to be delivered by people like you.
Got your attention? Read on…
We put people first. It’s all about you.
We’re looking for an EUX Team Leader to lead our End User Experience Support function - someone who is passionate about both developing people and delivering a high-quality, reliable technology service.
You’ll be responsible for leading a team of EUX Support Analysts, ensuring day-to-day support runs smoothly while continuously improving how we deliver technology across the business.
This is a role for someone who can balance people leadership, operational delivery, and continuous improvement in a fast-paced environment.
Minimum requirements
- Proven experience in End User / IT Support (4–6+ years)
- Strong experience with ServiceNow (ITSM) and managing support operations
- Experience in a modern workplace environment (Google Workspace / M365, SaaS tools)
- Solid understanding of ITIL practices (incident, problem, change management)****
- Evidence of stepping into leadership (mentoring, leading workstreams, owning outcomes)
- Ability to drive improvements (process, on-boarding, service quality)
- Hybrid working, must complete 3 working days in the office per week
Here's the other skills & competencies we're looking for you to bring:
- Strong leadership skills with experience coaching, developing and managing performance
- Ability to run a high-performing support operation, balancing priorities and maintaining service standards
- Confident communicator, able to engage effectively with both technical teams and senior stakeholders
- Data-driven mindset, using insights to improve service delivery and user experience
- Strong sense of ownership and accountability for team and service outcomes
- A passion for continuous improvement and simplifying how technology supports the business