We are looking for a Senior CRM Ops Manager who is a natural problem-solver and a collaborative communicator. You’ll be someone who can work autonomously, take the initiative, and effectively manage stakeholders at all levels to secure buy-in for key initiatives. As a leader, you will be passionate about developing and growing a team of direct reports.

You will lead the team’s operational strategy, ensuring that communications are delivered with a focus on automation and reusability. Your role is pivotal in evolving our contact strategy and measurement frameworks.

Key responsibilities include:

• Championing operational processes, including QA and planning, to ensure consistent and efficient delivery.

• Owning the measurement framework, translating business needs into Braze requirements and implementation.

• Managing data attributes and event requirements for strategy delivery and pipeline validation.

• Driving a test-and-learn strategy to accelerate results and deliver value through communication tools.

• Overseeing daily reporting and improving self-serve reporting capabilities to increase visibility for senior stakeholders.

To succeed in this role, you will bring the following technical expertise:

• Advanced skills in Braze, Liquid, SQL, and BigQuery.

• Deep CRM expertise with a track record of using data for targeting, segmentation, and identifying growth opportunities.

• Experience in deliverability management, including IP health and reputation.

• Proficiency in reporting tools such as Looker.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• An industry benchmarked salary. We’ll share it during your first conversation.
• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
• Holiday trading- buy & sell up to 5 days holiday each year
• Electric Car salary sacrifice scheme through Tusker
• Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
• A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Save as You Earn scheme.
• Family-friendly policies, designed to help you and your family thrive.
• Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences

Apply here!

You’ve got this far... Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Luke de Pledge will be your point of contact throughout the recruitment process.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.