Who we are

Vaultex are the UK’s leading cash processing company, with sites nationwide. When you join us, you are supporting businesses to run securely and more efficiently, and ensuring continued access to cash for the millions of people that depend on it. To find out more you can visit our website.

Hours: Tuesday to Friday 13:00 – 21:00 & Saturday 12:00pm – 20:00 - 35 hours per week

Grade: CM20

Location: 120 Dartmouth, Middleway, Birmingham, B74AS

Salary: £26652 plus £1703 shift allowance

Job purpose

Reporting into the Sites Facilities Officer, the Security Officer is expected to ensure the safety and security of the staff and customers of their Note/Coin Site. The role holder will support the existing Operations and wider Security teams, always ensuring adherence to security procedures. The Security Officer is expected undertake relevant ad-hoc tasks as requested by the Centralised Control Room Manager and to assist the Facilities Manager/Facilities Officer on site. This will include various Facilities and Health and Safety checks in accordance with existing Vaultex procedures.

Main responsibilities

• Responsible for the day to day running of the Security Control environment, ensuring that all applicable Vaultex / B of E Security procedures are adhered to within said site.
• Act as the first point of contact for visitors and employees to the site always presenting a professional image.
• Be responsible for carrying out daily Security checks to minimise site risk, dealing with on site visitors, including contractors, deliveries and Vaultex employees, as well as outside agencies including the police.
• Carry out strict security procedures, in line with the Vaultex Security Framework, including perimeter checks, employee/visitor searches etc.
• Maintain and record all information accurately and in line with established processes.
• Assist with the general maintenance of the building where required.
• Responsibility to ensure PPMs and all scheduled works are carried out within appropriate timescales.
• Reactive maintenance issues are escalated to the appropriate supplier and, where appropriate, support functions. Follow up and ensure issue is followed through to resolution with relevant supplier. Escalate any issues in a timely manner if unresolved.
• Act as a coordinator and liaison for all installation and additional works, ensuring that agreed work is carried out as agreed.
• Proactively deal with any security/H & S issues ensuring raised appropriately and timely.
• Conduct and deal with Health & Safety issues, including carrying out alarm and fire safety tests.
• Maintain effective liaison with other Security Officer on site, Centralised Control Room and Remote-Control Room at all times.
• Other general daily duties as delegated by the Leadership team.
• Issuing all on site items that need to be signed out such as radios, PA’s, visitor locker keys and NCS fobs etc

Knowledge, skills and experience required

• Good computer literacy/skills.
• Confident approach with excellent communication skills and ability to question where appropriate.
• Flexible approach to required tasks and working times.
• Well-organised with an ability to multi-task.
• Excellent observational skills.
• Ability to work within a team.
• Excellent time keeping and attendance.
• Previous experience in the Security field, including control room an advantage, although training will be provided.
• Ability to multi-task

What we offer you

We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits:

• A generous company pension – auto-enrolled 4% employee 10% employer.
• Competitive holiday allowance with an option to purchase additional holidays (varies by grade).
• Group life assurance 4 x salary.
• Group income protection.
• VaulteXtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more.
• Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling.
• Robust Learning and Development team and opportunities for career progression.
• Performance based yearly bonus (grade dependant).
• One day paid volunteering opportunity each year.
• Mentorship programmes.
• Access to Peppy - a digital health platform providing support for healthcare in menopause, fertility, men's and women's health.
• Access to Aviva Digicare+ for annual health checks, nutritional consultations, mental health support, bereavement support and more.
• Access to Zurich's Virtual GP service.
• Charles Cameron - free access to independent mortgage advice.

Our culture

Vaultex acknowledges every person’s right to feel valued, respected, and fairly rewarded for what they do. We foster a collaborative environment where everyone is encouraged to share their views and shape Vaultex’s future. We are proud to demonstrate our commitment to transparency and progress as a Work180 endorsed employer. Find out more about our company culture by watching this Video.

We are committed to building a diverse, inclusive and authentic workplace where everyone is supported to be their best. If you're excited about any of our roles but you feel like you don't tick every single box - we still encourage you to apply. You may be the right fit for this role or other roles in our wider team!

Continue the conversation

Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community. We strongly encourage applications from those with disabilities, are culturally & linguistically diverse, are veterans and identify as LGBTQIA+. We value your lived experience and knowledge.

If you require any reasonable adjustments throughout the recruitment process, please let us know.

Upon submitting your application via the Workday link, you will receive an email notifying you of the outcome of your application when this has been reviewed. For successful candidates, the next stage will be a phone interview with the Vaultex recruitment team. If you would like to check the status of your application, please contact a member of the recruitment team.

Due to the secure nature of our business, all successful candidates will need to provide a five-year traceable work history (satisfactory employment references or evidence to explain employment gaps) and complete a criminal record and credit background check. We look forward to hearing from you!