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Customer Excellence Executive

Whitbread PLC

Location: Central Bedfordshire

Job Type: Full time


Customer Excellence Executive

Salary: Up to £29,000

Location: Dunstable – with Hybrid working

We anticipate the migration of Business Booker and Business Account to be one of the biggest upcoming developments to our B2B proposition, this is a specialist role which will aim to bridge the gap between Premier Inn and Worldline from a direct customer service position.

As a Customer Excellence Executive, you will be responsible for working alongside the Customer Excellence SME, enhancing the customer journey at every step with a particular onus on our Business Booker tool; working with digital to ensure it remains relevant, efficient, customer friendly and continues outperform our competitors.

Why you’ll love it here:

  • Bonus: An annual Whitbread performance incentive worth up to 10% of base salary
  • Healthcare: Individual BUPA healthcare
  • Discounts: Up to 60% discount on Premier Inn stays and a regular 25% discount in our Restaurant brands

What you’ll do:

  • 121 migration calls with customers; BA to BB and new Business Customers.
  • Influence the inputs and outputs of what data and insights we track.
  • Be the go to specialist for Sales Managers to support the migration of existing accounts.
  • Hosting of Live events/Webinars.

What you’ll need:

  • Customer service in a B2B environment.
  • Proven experience translating data into presentations to senior level stakeholders.
  • Understand how to deal effectively which challenging or ambiguous situations, or challenging customers

Meeting our ambitious goals to expand and reach new locations across the globe requires serious planning. It means analysing every little detail, spotting and overcoming barriers and working towards our ambitious plans. Think decision science, pricing, revenue and sales, and you’re there. With a lot of doing to be done, you can be part of making big change happen across the globe. Bring your drive and enthusiasm, and we’ll welcome yo