We’re changing up Britain

We’re on a mission to build the UK’s finest digital infrastructure and unleash Britain’s potential. There’s never been a more exciting time to join the CityFibre family. We’re accelerating towards a full-fibre future and delivering Gigabit Cities right across the UK. We’re changing up Britain’s digital infrastructure, boosting the economy, connecting communities and leaving a legacy for future generations.

A rewarding career

We’re passionate about our work, and we’re passionate about our people too. With a salary of up to £24,000 depending on experience, when you join the CityFibre family, you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, performance-related bonus scheme, flexible working and private healthcare.

How can you change it up?

As CityFibre’s Openreach Administrator, you’ll be responsible for organising and submitting key information for your selected locations. As part of an established team, you’ll get to work closely with multiple stakeholders to ensure they deliver an excellent level of service and a timely response to queries. As well as playing a pivotal role in our plans to deploy fibre directly into 8 million homes and businesses, you’ll make sure your area’s KPIs are met and will act as a contact point, explicitly dealing with an external portal related to OpenReach (PIA).

You should be forward-thinking, ambitious and ready for a long-term future, making your mark on the UK’s digital infrastructure. #ChangeItUp at CityFibre – let’s revolutionise the telecoms industry together.

What will you bring to the role?

• A can-do mindset. No telecommunication experience is required, just the drive to learn. Full training is included.
• High performance in a fast-paced environment to ensure KPIs for given locations are met.
• Effective processes to ensure work is compliant with CityFibre and OpenReach specifications.
• Attention to detail, ensuring data is correctly captured the first time and working with internal teams to ensure this.
• People skills to help work closely with stakeholders to ensure that quality information is shared and that any peaks/troughs in demand are understood and provide regular updates on the progress of applications through the OpenReach System.
• Support multiple locations and become a subject matter expert in your area and field.
• Strong IT skills with previous experience using different external systems/portals, a good knowledge of Microsoft Office products, and an understanding of utilising Excel spreadsheets to track information.

Our unique culture

We are proud to be an equal opportunity employer; we celebrate diversity, believe everyone has a voice, and are committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way - our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to build a legacy together.

Ready to start changing it up? Join the CityFibre family today.