Director of Custom New Product Development


Location: United States

Job Type: Full time


Company Description

From global research discoveries to clinical breakthroughs – our vision is to become the most influential life sciences company for researchers. If you are motivated by making a real impact to people’s life and have a desire to work in a passionate and diverse community, Abcam is the place for you.

Our culture is driven by our dedicated, agile and audacious community of professionals who are driven by a combined purpose and sense of belonging. We’re incredibly proud to be recognized as one of the top 5 best places to work in the UK for two years running, as per Glassdoor’s Employees’ Choice Award.

Job Description

We have an exciting opportunity for a Director of Custom Product Development to join our R&D team. This is a collaborative role responsible for developing and managing our relationships and scientific approach with commercial clients, working closely with our Sales, Marketing and global R&D teams to deliver high-quality products and customer satisfaction across Abcam’s product offerings.

Combining an understanding of client and business needs you will develop strong partnerships with leading pharmaceutical and diagnostic companies, working hand-in-hand with all internal teams to support Abcam in delivering exceptional products that advance our customer’s research and life science progress globally. You must have experience in antibody discovery and experience in technical leadership of partnerships and managing customer relationships/client services.

  • Manage clear and effective cross-organizational processes for custom project evaluation, development and execution
  • Support our global Sales teams with customer interactions and relationships, bringing strong scientific credibility and input
  • Work closely with our Sales teams to improve our processes and approach to continue to advance our leadership in product development.
  • Develop and manage customer relationships and scientific project direction for high-profile, larger clients
  • Work closely across our R&D, Project Management, Sales and Marketing teams ensuring technology capabilities and improvements are built in to our offering and market positioning and contribute to development and execution of custom product development strategy
  • Ensure that information sharing across teams is well-managed to give a great customer experience and effectively utilize R&D’s expertise
  • Ensure resolution of significant issues with our clients through coordination and collaboration of internal resources to identify, propose and carry out an efficient plan to address challenges and get to agreeable solutions
  • Ensure that expected service levels are being provided and that required planning and technical information is being exchanged effectively between different teams
  • Work with R&D leadership and their teams globally to support custom projects and clients
  • Assist in development of annual commercial & development budget as well as annual strategic planning cycle
  • Coach and lead members of the team to support all colleagues in managing customer relationships and successful execution of projects


Our ideal candidate will have:

  • Strong leadership skills with +5 years leading and managing a team.
  • PhD or significant research experience in Life Sciences (10 years+).
  • Direct experience in Antibody Discovery is essential. This may come from development of research-use only products or diagnostic and therapeutic discovery and development.
  • Technical expertise in:

o B cell biology, hybridoma culturing, immunization strategy, antigen design

o Antibody discovery through naïve or immune library panning as well as engineering, including affinity maturation

o Antibody expression, purification and characterization

o Molecular biology, cell biology, biochemistry, affinity and activity assays

  • +5 years of experience in customer and client service or relationship management
  • Excellent organizational and interpersonal skills and a skillful communicator, confident at presenting and discussing at a senior level both internally and externally
  • The ability to build strong, trusting relationships across the business, influencing effectively to support our customers and contribute to Abcam’s growth
  • Able to understand the needs of the business, navigating both technical and commercial considerations to deliver successfully on both sides of a partnership
  • An inclusive team player who enjoys collaboration, is a good listener, follows through on commitments and has fantastic people skills
  • Scientifically rigorous with the ability to drive improvements across an organization and implement work flow processes that are easily understood and followed
  • Somebody who wants to make a difference and advance the work of our customers, contributing to our ambitious mission


  • Knowledge in NGS methodologies
  • Knowledge in antibody discovery to small molecules and drug compounds
  • Experience of biochemical techniques for the characterization of macromolecules such as ELISA, flow-cytometry, surface plasmon resonance or Bio-layer interferometry
  • ADC development

Additional Information

Abcam is an Equal Opportunity Employer. We care about being inclusive and want our employees to bring their whole selves to work. We make all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.

We prefer to accept applications online, if you require an alternative method of applying please contact us at .

We are open to job share options and welcome applications for this type of flexible working.

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