Demand Management Coordinator - 6 month contract

Company Description

For over 20 years, Abcam has been providing tools the scientific community needs to enable faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases, and metabolic disorders.

We believe that to continue making progress, we need to work together in new ways. We need your own unique perspective as well as this of our people to make an always greater impact on the world. This community needs people like you: dedicated, agile and above all audacious so we can truly bring progress forward.

Job Description

Are you a proactive and detail-oriented individual with a passion for delivering exceptional customer experiences? Abcam, a leading life sciences company, is seeking a Demand Management Coordinator to join our dynamic team in Waltham, MA on a 6-month contract basis.

Responsibilities:

• Build and nurture relationships with Global Sales Account Managers and Customer Mission Operations to enhance customer experience.
• Act as the primary contact for the Commercial team, supporting customer demand effectively.
• Provide accurate delivery estimates and promptly communicate changes to Account Managers.
• Monitor and improve On-Time Delivery for priority orders.
• Channel supply queries to the appropriate departments within Supply Chain.
• Maintain performance metrics, track orders, manage data, and facilitate inventory transfers while handling ad hoc duties as necessary.

Join Abcam, where you'll have the opportunity to work in a collaborative and innovative environment, making a meaningful impact on scientific research worldwide.

If you are ready to take on this exciting role and contribute to our mission of advancing science and healthcare, please apply with your resume and a cover letter outlining your qualifications and relevant experience.

Qualifications

The ideal candidate for this role will possess an Associate degree or equivalent professional experience, demonstrating a clear and concise communication style. We are seeking individuals who are driven to consistently delight our customers in every interaction. Basic Excel proficiency is required, including experience with sorting data, adding formulas, Pivot tables, and data filters. Critical thinking skills are essential, as you will navigate an ever-changing environment, and a willingness to learn, make mistakes, and seek clarification through questions is highly valued.

Desired qualifications include prior experience in a customer-service role, whether internal or external, showcasing superior interpersonal skills for effective communication both externally with suppliers and internally with colleagues. Strong time management and organizational skills, along with meticulous attention to detail, are important attributes. Experience in effectively solving problems and proficiency in MS Office, particularly Excel and Outlook, are advantageous, as you will often work with large files, making intermediate Excel skills highly beneficial for success in this position.

Additional Information

We know that when it comes to benefits, no one size fits all. Flexibility and choice matter which is why, in addition to market competitive salaries, we offer you a flexible benefits package which is tailored to your unique needs and support your financial, physical and emotional wellbeing. This includes our award-winning share scheme, 18 weeks fully paid maternity leave, 6 weeks fully paid paternity leave as well as highly flexible working and much more. Besides, your development will be integral to your experience here. You will grow alongside other talented minds, in ways you may often find unexpected.

When people come together, incredible things happen. Here you’ll work in a safe environment where you can be who you truly are. We’ll champion and celebrate your uniqueness throughout your journey with us. This is how we excel at partnering with the scientific community no matter the challenge, ultimately helping solve the world’s most critical diseases. Find out more about Diversity & Inclusion at Abcam.

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