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Role: App/Cloud Support Associate Manager
Roles and Responsibilities:
Provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Use problem solving skills to keep our world class systems delivering value to our clients by maintaining custom and/or software application code.
Work in challenging and dynamic environments.
Increase efficiency by optimizing work across one or more clients.
Application Support Undertake some or all of the following:
From requirements gathering through deployment, work with business users on system initiatives with responsibility for maintaining product road maps and detailed project plans
Work closely with business users, maintain and continually enhance business systems including reporting and analysis capabilities to meet ever-changing business requirements
Ensure the application is active and operating according to service commitments for assigned deliverables
Organize and prioritize work effectively to facilitate resolution of problems and system continuity
Ensure application maintenance work is being followed according to quality standards
Ensure that primary support toward installation of application releases into production is being provided
Assist in monitoring the budget by providing estimated-time-to-complete (ETC) and actuals for assigned tasks
Engage the team on Risk Management and Defect Prevention best practices.
Work with different stakeholders to gather and interpret user/system requirements into support specifications.
Anticipate, identify, track and resolve issues and risks affecting the application
May create operational documentation for the application
Skills and Experience Required:
Work with team members to gather and interpret user/system requirements into design specifications
Design and code applications to functional and technical programming standards
Develop system specifications and interfaces for complex components
Create operational documentation for the application
Provide primary support for installation of application releases into production
Maintain applications according to SLAs
Conduct project and issue management (status reporting, issue reporting, ETC/budget reporting) for assigned scope of work
Develop and implement testing plans
Work across the Service Delivery Lifecycle
Work across the Service Delivery Lifecycle on engineering solutions for new system roll-outs, major/minor enhancements, and/or ongoing maintenance of existing applications
Analyze, design, build, and/or test new components or enhancements to existing modules
Benefits of working at Accenture:
18 weeks paid parental leave
Structured career development program
Local and international career opportunities.
Certified as a Family Inclusive Workplace™
Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
Please refer to this link - Employee Benefits | Accenture for a detailed description of the benefits
Equal Employment Opportunity Statement for Australia:
At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
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Qualifications
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