• Ability to work independently while coaching, mentoring, and supporting the development of others

• Strong presentation and communication skills, with the ability to deliver clear, concise messaging and influence outcomes across audiences

• Ability to interpret and apply business rules, policies, and regulatory requirements to a variety of situations

• Collaborative working style, with the ability to build relationships and contribute to cross-functional partnerships

Education & Experience Required

• Bachelor's Degree In related field
• 6 or more years product related experience
• 4 or more years of group Insurance experience in contract development analysis.

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

• Provides oversight and monitoring of team activities; delivers procedural guidance and specialized administrative support to ensure adherence to compliance standards

• Develops and maintains training plans and materials; oversees onboarding and quality assurance for new team members, including tracking progress

• Oversees training and quality review processes; mentors employees, communicates progress to leadership, and assigns training responsibilities as needed; maintains personal development

• Coordinates strategic initiatives and process reviews (e.g., Smart Drafting, implementation of new and enhanced benefits, renewal changes); ensures delivery against timelines, budget, and defined objectives, and facilitates discussions and decision-making

• Standardizes and implements process improvements; coordinates staffing adjustments based on volume and executes business rule changes

• Develops and executes tactical plans and process enhancements; manages SharePoint tools for documentation, tracking, and reporting

• Identifies and resolves gaps with filing processes; ensures clear, timely documentation and communication to internal teams

• Provides complex clerical and operational support related to contracts, certificates, and policy transactions; supports achievement of customer service standards and identifies automation improvement opportunities

• Ensures compliance with legal and regulatory requirements governing standard work practices

• Handles complex customer, distributor, broker, and internal inquiries, applying technical knowledge to deliver accurate information and support customer satisfaction

• Gathers and records case information; prepares reports with analysis and insights to support decision-making

• Supports project execution through preparation of documentation and completion of tasks in alignment with timelines and quality standards

• Performs other duties as assigned

Total Rewards

The salary range for this job is $75,000 to $95,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.