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Compliance Field Incent Spec


Location: Remote - US only

Job Type: Full time


Job Summary

Evaluates the Field Incentive Program for compliance with Aflac and legal requirements. Receives and processes requests in a timely manner for the Field Incentive Program for assigned areas. Ensures all Aflac policies and procedures are followed for incentive program transactions processed.

Principal Duties & Responsibilities

  • Reviews Field Incentive Program flyers for accuracy, clarity and requirements; asks questions, as needed; may make recommendations for flyer changes based on compliance requirements
  • Routes contest requests for proper approval levels (Sales Operations, Legal, Sales Leadership, etc.); composes and/or generates communication to advise requester of information or confirm action taken; reviews documentation and enters data for accuracy and completeness while maintaining established service/productivity levels and meeting service quality
  • Evaluates Field Incentive Program for compliance with Aflac and legal requirements and provides approval, including authorization number, for implementation
  • Monitors Field Incentive Programs for due dates (weekly, monthly, quarterly, etc.)
  • Produces reports in appropriate systems and reviews reports to determine qualified associates for Field Incentive Program contest based on established criteria and available metrics; performs assessment of final eligibility based on established requirements
  • Sends list of qualifiers to management for payment approval
  • Documents Field Incentive Program details within the Aflac Trust database; gathers and organizes incentive information for management; completes documents and responds to inquiries, following standard procedures; identifies and suggests solutions to administrative problems; coordinates support from other departments and/or divisions to resolve problems or complete assignments
  • Acts as a department’s contact, answering routine questions daily about the incentive program; acts as a liaison for the department between the requester and WWHQ, maintaining effective working relationships to ensure that concerns are promptly and completely resolved within established state guidelines
  • Performs other related duties as assigned

Education & Experience Required

  • High School Diploma or Equivalent
  • Associates Degree Related discipline
  • Three years of job related work experience

Education & Experience Preferred

  • Knowledge of the insurance industry with specific focus on Aflac operations, systems, and business procedures

Or an equivalent combination of education and experience.

Job Knowledge & Skills

  • Strong attention to details
  • Ability to effectively explain compliance requirements to sales team
  • Microsoft Word: Intermediate
  • Microsoft Excel: Intermediate
  • Microsoft PowerPoint: Basic
  • Excellent oral, written, and interpersonal communications skills to effectively interact with internal and external customers
  • Knowledge of Aflac’s products and systems, procedures, policy data, benefit plans, company terminology, and the field force
  • Knowledge of Aflac sales hierarchy structure


  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Working with Diverse Populations

Working Conditions

The statements below describe the general nature and level of the work and are not an exhaustive list of all responsibilities, duties, and skills required.

Normal office environment (virtual and/or in-person)


None Required

Career Progression Acknowledgement

Normal Career Progression - This is a normal career progression (NCP) position and incumbent may progress to the next level in the job family without further competition when there is an existing business need, qualifications identified in the job profile are met, advancement recommended by management, with human resources approval, and in accordance with company guidelines.