Digital Service Analyst III

• Work with the Product Owner, help to elicit business requirements in order to write user stories detailed enough to be estimated by the development team

• Creates process and flow maps to understand the business processes and system flows. This includes incorporating user experience as well as necessary business rules and logic

• Leads efforts on the Agile team to identify testing strategies for a planned release including but not limited to end-to-end testing, performance testing, and functional testing

• Write acceptance criteria that can be validated through automated testing. This includes applying Acceptance Test Driven Development using Given-When-Then

• Help facilitate backlog refinement workshops

• Help with the delivery of backlog items by supporting the testing activities on the development team

• Help establish a consistent feedback loop for the development team around quality related changes as required

• Maintains an understanding of the business and technical domain

• Helps educate other team members and facilitates collaboration between subject matter experts, the team, and the users

• Support, and sometimes lead, the user acceptance validation activities associated with delivering user stories during the sprint and validating features to be delivered as part of a release

• Help analyze and diagnose incoming user feedback. This includes understanding new requirements, diagnosing defects, and assisting in the resolution of defects and or system problems

• Mentor and coach other Digital Analysts and or Agile team members

• Performs other duties as required

Education & Experience Required

• Bachelor’s Degree in Computer Science, Business Administration or a related field
• Four or more years of IT quality assurance, testing or business analyst experience

Or an equivalent combination of education and experience

Job Knowledge & Skills

• Knowledge of relevant domains/products preferred.

• Practical experience working with stakeholders or others to identify, clarify, and articulate requirements.

• Can demonstrate the creation of testing strategies and apply different automated and manual testing approaches (e.g., end-to-end functional testing, performance testing, smoke testing, etc.).

• Can demonstrate techniques for researching and documenting business logic, workflow, user experience needs, and non-functional requirements.

• Understands and can explain agile and lean software development values and principles.

• Can demonstrate how to conduct story mapping and user story writing sessions to create product backlog.

• Can demonstrate approaches to plan and perform acceptance testing.

• Demonstrated expertise in VersionOne.

• Knowledge of agile engineering practices/technologies.

• Must have strong organizational and analytical skills.

• Excellent facilitation skills, enthusiastic and assertive.

• Experience working with and understanding the needs of customers.

Competencies

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations