• Identifies, documents, and updates administrative rules providing information to communications teams for documenting of procedures and in accordance with established format and style guidelines; updates administrative rules as appropriate; communicates changes to administrative rules and impact to operational efficiency to divisional management; acts as subject matter expert (SME) in the development of business system rules; receives general direction

• Audits/monitors program performance after implementation of corrective action plan(s) to prevent reoccurrence of program operating problems and ensure efficiency of operation; participates in division-initiated projects and tasks

• Research current quality concepts to assist the division with implementation of concepts to improve processes

• Performs other related duties as required

Education & Experience Required

• High School Diploma or Equivalent
• Five years of related work experience
• One year of audit, quality, or process improvement experience; or at least one year of experience in a specialist 3 or above role
• Work experience in a position with problem solving and analytical requirements

Or an equivalent combination of education and experience

Job Knowledge & Skills

• Microsoft Word: Intermediate

• Microsoft Excel: Intermediate

• Microsoft PowerPoint: Intermediate

• Strong problem-solving, analytical, and teamwork/facilitating skills

• Excellent interpersonal, communication, customer service, and telephone customer service skills to effectively interact with customers, executive management, and external business contacts

• Good comprehension, writing, and grammar skills

• Basic understanding of audit principles

• Basic understanding of process principles

Competencies

• Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
• Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
• Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities
• Serving Customers - Builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages
• Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial
• Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates enthusiasm toward the company's goals and mission; aligns actions around organizational goals
• Working with Diverse Populations - Shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds