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Supervisor, Sales Contracting/Compensation

South Carolina
Full time
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Insurance & superannuation
5,001-10,000 employees
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Salary Range: $55,000 to $140,000

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is designated as a hybrid role, meaning that you will be expected to work at Aflac Group Laurel Street Office in Columbia, SC for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.

What does it take to be successful at Aflac?

  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations

What does it take to be successful in this role?

  • In-depth knowledge of the company’s procedures, policies, practices, and systems

  • Excellent oral, written, and interpersonal communication skills to interact effectively with internal and external customers

  • Strong comprehensive understanding of all Sales Contracting and Compensation functions
  • Experience and proficiency using Microsoft Office suite software

Education & Experience Required

  • Bachelor’s degree in business administration or a related field
  • 4 years of job-related work experience
  • 3 years of experience in a leadership/senior/supervisory capacity

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

  • Leads, motivates, coaches, and develops individuals within the team who are responsible for processing contracts for agents and national brokers, processing agent compensation (commissions, overrides, training allowances, incentives, bonuses, etc.), Broker of Record changes, hierarchy changes, agent debt reconciliation, resolution of commission errors, production credit adjustments and updating the processing of tax withholding and deductions, ensures field compensation records adhere to company guidelines and all information is maintained as confidential; ensures that field contracts and agent records adhere to company guidelines and all information is maintained as confidential; handles escalated inquiries and issues regarding contracts and sales compensation
  • Ensures that consistent and constructive feedback is provided to employees through performance evaluations and other means of communication; maintains employee personnel records in regard to performance and attendance; monitors progress of new employees and identifies training needs of new and experienced employees; recommends promotions and terminations of employees as approved by the department head; prepares monthly performance information for management review; participates in the interviewing/hiring process of applicants
  • Establishes guidelines for review and approves all daily transactions submitted for payment and account reconciliation; establishes priorities and schedules daily work flow and assignments to ensure that quality standards, production goals, and deadlines are met; maintains operating logs and required transaction documentation; performs random audits on documents prepared and transactions processed to ensure that established guidelines and changes are communicated and practiced, and errors or rework are kept at a minimum; identifies opportunities for employee retraining and cross training; works with other departments collecting or providing information, performing system or manual file research to resolve complex account discrepancies, explain variances, and respond to associates’ inquiries
  • Communicates extensively with employees, brokers, associates or coordinators, and various departments to provide information and resolve issues; reviews complaints and inquiries to identify trends and makes recommendations for enhancing department services and/or programs; assists with the development and implementation of approved plans and the annual budget to support the achievement of department/division goals; leads and/or participates on projects and service teams necessary to support and improve existing processes and programs; maintains adequate control of resources to ensure ongoing operations of the department within established budget, productivity, and efficiency standards; establishes and maintains effective working relationships with customers and vendors to proactively address issues that may impact the quality and growth of the department’s business or result in costly penalties and fines from regulatory agencies
  • Performs other related duties as needed

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $55,000 to $140,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.