Operations Analyst II


Location: Columbus, Georgia

Job Type: Full time


Opportunity: Operations Analyst II- Sales Resolution Office

Salary Range: 45,000 to 105,000

Remote/Hybrid/On-Site: Hybrid

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is designated as a hybrid role, meaning that you will be expected to work at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.

What does it take to be successful at Aflac?

  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Organizational Goals
  • Working with Diverse Populations
  • Supporting Change

What does it take to be successful in this role?

  • Experience and proficiency using Microsoft Office software, including basic experience using Access and Word; and intermediate experience using Excel and PowerPoint
  • Experience in using Tableau Dashboard Software preferred

  • Experience using Minitab, SPSS, or Excel Toolpak

  • Knowledge and skill performing statistical analysis

  • Knowledge and skill in business case preparation and business requirement definition
  • Knowledge and skill performing cost benefit analysis; data trend analysis and interpretation; performance analysis and forecasting; and process modeling, analysis, and documentation

Education & Experience Required

  • Bachelor's Degree business management, organizational behavior, business administration, or a related field
  • Two or more years of work-related experience

Education & Experience Preferred

  • A minimum of two years of projects management/facilitation skills in a multifunctional environment

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

  • Coordinates administrative and logistical details associates with the day-to-day operations of the business unit; Assists management in gathering, interpreting, and comparing benchmarking data to the company’s operations; performs statistical analysis

  • Develops and documents standards for the use, control, updating and maintenance of databases; develops appropriate analytical models and reports to support informed decision-making; performs research and provides insight and recommendations

  • Acts as a liaison between the department and/or divisions; provide recommendations for new and revised business policies, procedures, and practices; collects, organizes, analyzes, and prepares reports for management; develops staffing model scenarios for administrative business areas

  • Handles staffing, capacity, and space planning for administrative business areas; provides relevant subject matter expertise; performs analysis related to budgeting, expenses, and forecasting

  • Conducts data modeling and analysis; develops and maintains databases; assists department management with the preparation of departmental budgets

  • Assists with building department performance, planning future divisional goals and organizational structure, incorporating quality and productivity improvements
  • Develops and modifies staffing, planning, forecasting, budgeting, and reporting processes as needed; leads special projects and the development of executive level presentations

  • Synthesizes reports and information to provide clear and specific insight and recommendations; ensures appropriate measures and reports are defined and implemented to assess and/or initiative performance

  • Performs other duties as required

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $45,000 to $105,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.

You’ve got this!