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Location: Georgia

Job Type: Full time


Salary Range: $31,200 - $68,000

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be remote.

  • If you live more than 50 miles from the Aflac offices located in Columbus, GA, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

  • Acting with Integrity
  • Communicating Effectively
  • Pursuing Self-Development
  • Serving Customers
  • Supporting Change
  • Supporting Organizational Goals
  • Working with Diverse Populations

What does it take to be successful in this role?

  • Knowledge of terminology to perform policy maintenance and accounting
  • Extensive knowledge of Aflac systems
  • Knowledge of Aflac’s new business procedures, plan codes, and premiums
  • Extensive knowledge of Aflac’s products/services
  • Good teamwork skills
  • Excellent interpersonal communication, customer service, and telephone customer service skills to effectively interact with Aflac’s customers and associates
  • Good comprehension, writing, and grammar skills, and strong research, math, and reasoning abilities
  • Microsoft Excel - Basic
  • Microsoft Word

Education & Experience Required

  • High School Diploma or Equivalent
  • Three years of job-related experience

Or an equivalent combination of education and experience


  • Less than or equal to 10%

Principal Duties & Responsibilities

  • Reconciles and services invoices and account payments; identifies discrepancies or account variances and takes the necessary steps to resolve or refer issues to the appropriate team member or department for resolution; ensures that activity, such as information changes, premiums, approvals, correspondence, account reconciliation, etc., is recorded accurately and promptly
  • Communicates with payroll accounts, policyholders, associates, or coordinators and various departments to obtain additional information or confirm changes; represents the department as subject matter expert
  • Provides thorough and accurate responses to customer requests/inquiries; requests information or confirmation of action to be taken; reviews data for accuracy and completeness; enters data while maintaining established service/productivity levels and meeting quality guidelines
  • Gathers, reviews, and analyzes information to determine if reissue or denial is appropriate in accordance with established guidelines and procedures; completes reissues for newly issued policies to ensure accuracy of coverage/policy and customer satisfaction
  • Communicates with payroll accounts, policyholders, associates, or coordinators and various departments to obtain additional information or confirm changes; represents the department as subject matter expert
  • Performs, under nominal direction, tasks that vary in complexity; relies on experience and judgment to accomplish assigned duties; accomplishes assigned tasks using experience and precedence; serves as a resource to others in the resolution of complex problems and issues; possibly assists with orienting, training, or checking the work of lower level team members
  • Performs other duties as required

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $31,200 - $68,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.