• Excellent critical thinking and decision-making skills.

• Strong leadership and organizational skills.

• Excellent Communication skills (verbal, written & presentation).

• Strong understanding of contracts, plans and products.

• Strong knowledge of best practices and effective case management skills.

Education & Experience Required

• Bachelor's Degree In business, management or a related field.
• 4 or more years job related experience.
• 2 years STD/LTD case management experience.

Or an equivalent combination of education and experience

Education & Experience Preferred

• LTD experience preferred

Principal Duties & Responsibilities

• Acts as a main point of contact for claims specific questions for the case managers.

• Serves as a mentor for new hires as well as supports new hiring training.

• Takes an active role in refresher training and development of existing staff.

• Ensures case managers are utilizing appropriate risk management skills to secure the appropriate claim outcome.

• Conducts manager reviews/audits of claims as necessary to ensure overall quality.

• Provides the appropriate coaching and feedback to case managers as needed.

• Monitors KPIs and reports to ensure service levels and commitments are met, working with case managers as needed.

• Monitors and adjusts workload balancing for case managers.

• Provides support to management in facilitating team meetings/ huddles.

• May periodically manage complex cases and customer escalations.

• Elevates any trends and/or coaching opportunities to the leadership team.

• Completes special projects and/or ad hoc assignments as requested by leadership.

• Performs other related duties as required.

Total Rewards

The salary range for this job is $75,000 to $95,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.