• Microsoft Excel: Intermediate

• Microsoft PowerPoint: Intermediate

• Ability to lead audits

• Ability to review audit results data and to perform root cause analysis

• Demonstrated proficiency in all auditor competencies identified in CQA Body of Knowledge

• Ability to perform cross functional audits

• Strong problem-solving, analytical, and teamwork/facilitating skills

• Ability to objectively review audit findings and business unit appeals and to make determinations

• Excellent interpersonal, communication, customer service, and telephone customer service skills

• Good comprehension, writing, and grammar skills

• Able to travel, as required

Education & Experience Required

• Bachelor's Degree In Business Administration or a related field
• Two to four years of applicable work experience in auditing, quality, or process improvement

Or an equivalent combination of education and experience

Education & Experience Preferred

• Certified Quality Auditor(CQA) certification.
• Experience with group insurance specifically leave and disability

Travel

Less than or equal to 10%

Principal Duties & Responsibilities

• Serves as a resource for less experienced team members using broad knowledge, experience,

• Audits, monitors, coaches, and evaluates the quality of service provided by lower-level team

• Reviews audit findings; assists with analyzing audit data before quality auditor sends report to

• Identifies, documents, and updates administrative rules and provides information to

• Works with management to develop and maintain efficient work processes; serves as a project

and tracks performance objectives and service-level data and reports trends/changes to management; develops appropriate document formats (e.g., reports, spreadsheets, graphs, and/or databases), as needed, to report findings

• Reviews procedures/processes and recommends enhancements, as needed, to improve

• Performs research related to SOX and other regulatory requirements for external and internal

• Leads audit initiatives

• Facilitates Attribute Agreement Analysis(AAA) Calibration Sessions

• Conducts audits and verifies service level agreements for external vendors/suppliers; works with

• Performs other related duties as required

Total Rewards

The salary range for this job is $65,000 to $85,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.